Job Description

Job Title: Customer Service Representative

Location: Indianapolis, IN 46240 (Hybrid)

Pay Rate: $16/hour (W2) | Conversion Salary: $30,000/year

Duration: 6+ Months (Temp-to-Perm Opportunity)

Start Date: Training begins August 25, 2025

Interview Start Date: Week of July 28, 2025

Join Our August Training Class – Be Part of a Growing, People-Centric Team!

Are you passionate about helping others and delivering exceptional service? Do you enjoy problem-solving and want to make a difference in people’s lives every day? We’re hiring Customer Service Representatives (CSRs) for our August 2025 class ! This is a hybrid role based in Indianapolis, IN , where you’ll start with in-office training and then transition to a flexible hybrid schedule (~2 days/week in the office).

What You’ll Love About This Role:

• Temp-to-Hire : Great opportunity to grow your career with long-term potential.
• Hybrid Flexibility : Enjoy the balance of working from home and collaborating in the office.
• Structured Training : Paid, in-depth training program starting August 25 to set you up for success.
• Supportive Environment : First few weeks post-training will be onsite to ensure full readiness.
• Team-Oriented Culture : We support your success from Day 1—with lunch on the first day of training!

Work Schedule:

We are hiring for multiple shifts (Monday–Friday):

• 8:30 AM – 5:00 PM
• 9:00 AM – 5:30 PM
• 9:30 AM – 6:00 PM
• 10:00 AM – 6:30 PM
• 11:00 AM – 7:30 PM
• 12:30 PM – 9:00 PM

Note: Shift selection is based on availability and will be fixed once assigned.

Key Responsibilities:

• Provide exceptional customer service via phone and email
• Resolve participant inquiries in a single interaction when possible
• Assist with website navigation and login support
• Guide participants through health survey completion
• Coordinate with internal teams on non-routine issues
• Document all interactions with accuracy and professionalism

Qualifications:

• High School Diploma or GED required
• 1–3 years of customer service or call center experience preferred
• Strong communication, listening, and problem-solving skills
• Proficient in Microsoft Word and Excel
• Reliable internet connection (hardwired; mobile hotspots like Air ATT not supported)
• Must live within 1 hour of the Indianapolis office and be able to reliably commute ~2x/week
• Background check and drug screening required

Important Notes:

• All interviews will be conducted via video conference.
• Training is 100% onsite (Aug 25 – Sept 5, 8:30 AM – 5:00 PM daily)
• Early release at 2 PM on Aug 29 | Office closed on Sept 1 (Labor Day)
• Employees will remain onsite for approx. 3–4 weeks post-training to ensure performance and confidence before transitioning to hybrid schedule.
• Office space is always available for those who prefer or need to work onsite.

Apply Today!

This is more than just a job—it’s a chance to build your future with a company that values your growth, input, and success. If you're ready to make a positive impact and thrive in a dynamic environment, we’d love to hear from you!

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