Job Description

The Team Leader is responsible for providing guidance, instruction, direction and leadership to assigned centers and staff. The Team Leader will provide administrative support and coordinate daily staff activities to ensure efficient operation of GoHealth Urgent Care Centers. In a collaborative manner, the Team Leader will provide support to Medical Providers, Medical Assistants and patients through a variety of tasks related to patient care management, organization and communication. The Team Leader completes all activities accurately, with high quality and in a timely manner while living our vision and mission to provide “Unparalleled Experiences” and GO above and beyond for our customers, team members, partners and communities by ensuring that their experience is effortless, personal and connected. This role is also responsible for providing a variety of technical procedures and apply prescribed ionizing radiation for radiologic diagnosis for our GoHealth Urgent Care patients. JOB REQUIREMENTS Education: Graduate of an approved Radiologic Technology program required OR Graduate of an Accredited Medical Assisting Program preferred. Work Experience: 2+ years Radiology Technologist or Medical Assistant experience. Certifications: One of the following certifications is required (or must be obtained within 15 months of hire): CCMA, CMA, RMA, NCMA, NRCMA. Additionally, CPOE certification for order entry is required within two weeks of start date and must be kept active in lieu of MA certification within the first 15 months of hire. In lieu of an approved MA certification, certifications such as Graduate of an Accredited School of Nursing or LPN or RN, EMT, CNA are expected. Basic Life Support (BLS) required or must be obtained within 30 days of hire. Additional Knowledge, Skills and Abilities: Knowledge of medical office management systems and procedures preferred, excellent time management skills, social perceptiveness, excellent communication skills, strong organizational skills, proficiency in MS Office and patient management software preferred. Core Competencies include Collaboration, Innovation, Diversity and Inclusion, Courage and Integrity, and Accountability. ESSENTIAL FUNCTIONS include supporting team members and business operations, approval of orders, inventory management, payment posting, workflow improvement, staffing, process implementation, training, conducting interviews, on-call responsibilities, x-ray services, patient registration, patient preparation and rooming, stocking supplies, administrative duties, equipment maintenance, and ensuring quality assurance. The role requires working with patients of all ages and maintaining a high standard of care and operational efficiency.

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