Location:
2727 N Central Ave, Phoenix, Arizona 85004 United States of America
Do you enjoy helping people and providing solutions in real-time? If so, consider a position as a Roadside Assistance Team Member. This part-time position is a great fit for someone looking for a second job, who may already have a set schedule during the week.
Roadside Mobile Advantage Agents take back-to-back files submitted online from customers needing immediate assistance . Agents handle online roadside requests and initial outbound calls to customers and roadside assistance service providers (occasionally take inbound calls). U-Haul Roadside Assistance works hard to ensure our customer's safety and experience is handled with professionalism, care, and support. At times, unexpected hurdles arise that warrant our Roadside Assistance team to step in and guide our customers back en route to their destination.
Our customer’s safety is our number one priority and, as a team member, you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgency, professionalism and care while meet ing all quality-related metrics and goals.
This job might be for you if:
You are a dependable team player with a positive attitude
You obtain the aptitude to work in a critical thinking atmosphere
You enjoy a self-paced, educational work environment
You enjoy speaking with and helping people
You are empathetic and solution oriented
You are comfortable with eLearning and remote leadership management
You are comfortable navigating multiple computer programs at one time
Minimum Qualifications:
Ability to express sympathy, empathy and compassion
Critical thinker and ability to adapt
Intermediate keyboarding and computer skills
Active and Attentive listener
Ability to type while talking (40 WPM or higher is a plus)
Ability to formulate sentences through written text
Ability to navigate and use multiple computer programs at once
Excellent verbal communication and listening skills
Clear speaking voice
General knowledge of U.S. and Canada geography
General knowledge of how to map a location using various programs or applications
Willingness to incorporate feedback to constantly improve performance
Possess can-do-confidence
Perks of joining the U-Haul Team!
Compensation:
U-Haul offers Roadside Mobile Advantage Agents an hourly base pay of $17.00. Your base pay will increase as you learn and acqui r e additiona l job duties, and merit increases are given periodically based on performance. Note: Hourly base wage may be higher, depending on state or local minimum wage laws) .
Exclusive U-Haul Benefits Designed for Your Success:
At U-Haul, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continued education assists employees with their professional goals.
Scheduling Requirements:
Roadside Assistance is open 24/7/365 to assist customers
The total number of hours scheduled each week will be based on business needs
Must be available for a set schedule on both weekend days, Saturday and Sunday, for 8 hours both days
Shifts fall between 10:00 AM and 4:00 AM , Arizona time
Working holidays are required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs.
A note about how we schedule: Preferences to work that aligns with the business need may increase the opportunity to be scheduled more hours . We pride ourselves on being flexible with schedules, especially for students and teachers. However, if preferences to work do not align with the needs of the business the result may be less hours scheduled.
Education and Development (Training) Explained:
Self-motivated education at our very own U-Haul University.
Self-motivated supplementary eLearning.
Assist customers within the first week of employment.
Customer interactions with instructors’ support during initial education.
Skillset-driven continued education coordinated by your manager.
Fast-paced, hands on instruction with a set schedule.
Learn and begin performing some of your job duties with customers the first day.
Work From Home Requirements:
All work d uties, including initial education , must be performed from your home address in a private, quiet workspace.
Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours, either.
A personal home computer that meets the technical requirements (listed below) is necessary for both the application process and for performing job duties.
Technical Requirements:
Computer requirements and internet speeds will be verified upon interview, if hired, and if ever experiencing difficulty /interruption. Additional requirements may apply.
Computer Specifications
Operating System : Windows 11
RAM : 16GB minimum (32GB recommended)
Processor : CPU benchmark score of 6,000 minimum (10,000 recommended)
Storage : SSD with at least 5GB free space
Additional Hardware
Webcam (external or built-in)
USB headset (wired)
Internet Speeds
Ping : under 100
Download : 50MB minimum (100MB recommended)
Upload : 5MB minimum (10MB recommended)
Physical Demands:
The work involves light physical exertion, including sitting for long periods , focusing on a computer screen, and taking phone calls using a wired headset.
Applications are not currently accepted from Residents of: CA, WA, or the District of Columbia.
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
...just its vast on-demand content library, but also live TV and event programming that brings the world together in real time . Tubi... ...breaking overall audience for the Big Game. Were seeking a Senior Product Manager for our Live TV & Events experiences to lead the vision,...
...medical benefits, retirement package, life insurance, and CME are provided ~ Must be board certified or board eligible; ABOS certification required ~ Fellowship in orthopedic hand surgery ~ Canadian surgeons, American surgeons, and H-1B visas are welcome...
...Nail Technician Little Haiti, Miami Were looking for a talented Nail Technician to join our brand-new salon, MD Hair & Beauty, located in the heart of Little Haiti, Miami. This is a rare opportunity to become the lead and only nail technician, giving you full creative...
Location: Fort Lauderdale, FloridaJob Type: PermanentCompensation Range: $80,000 - 85,000 per yearWe are seeking a specialized Content Writer to join our rapidly growing B2B SaaS company. In this critical role, you will bridge the gap between creative marketing and deep...
...agency and/or FMO experience. It is a unique opportunity to lead a growth-focused organization with a proven dual-agency model and proprietary technology. You will have the autonomy to build and lead a market-defining entity at the intersection of individual and employer-...