Job Description

Overview

As a Senior Transitional Care Assistant, you act as a navigator, educator and advocate, you will empower your clients with the knowledge and tools they need for seamless transitions of care. You’ll serve as a liaison between the client and the healthcare delivery team, while also providing administrative and customer service support.

What We Provide

•   Referral bonus opportunities  

• Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays  

• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability  

• Employer-matched 401k retirement saving program  

• Personal and financial wellness programs   

• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program

• Generous tuition reimbursement for qualifying degrees  

• Opportunities for professional growth and career advancement and CEU credits   

 

  What You Will Do   

•   Understands and discusses the client-defined healthcare and functional goals and anticipated post-discharge care needs to ensure a smooth transition home or to other level of care setting.

• Works closely with the Care team to monitor and track client progress. Prepares detailed, accurate and timely documentation.

• Facilitates periodic case record reviews and case conferences with the Care team for assigned clients.

• Establishes and promotes an ongoing collaborative relationship with direct caregivers, hospital administration, physicians, nurses, discharge planners, case managers, social workers, unit clerks, homecare agencies and other facility personnel.

• Documents all interaction with the interdisciplinary team in the EMR.

• Follows up with clients and maintains expected timeframes as per workflow.

Qualifications

Licenses and Certifications:

• Valid driver's license or NYS Non-Driver photo ID card, may be required as determined by operational/regional needs

Education:

• Associate’s degree in human services or a related field or the equivalent work experience, required

• Bachelor's degree in a human services or related field, preferred

 

Work Experience:

• Minimum of two years of customer service experience in the medical field (i.e., hospital, long term care, home care, medical office), required

• Ability to adapt to change and work in a team-based environment, required

• Strong follow up skills required, as well as the ability to manage multiple priorities, required

• Demonstrated ability to educate clients, conduct phone interviews/coaching, and coordinate services for multiple chronically ill patients, required

• Must be organized and detail oriented

• Experience entering data, navigating, and retrieving information through computer systems, required 

• Proficient computer skills in Microsoft office, preferred

• Bilingual skills may be required, as determined by operational needs

Pay Range

USD $25.46 - USD $31.86 /Hr.
About Us

VNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us — we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

Job Tags

Work experience placement, Work at office, Flexible hours,

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