Job Description

Job Description

Job Description

PROJECT MANAGER, SELL TO CARVANA
On-site - Tempe, AZ

About Carvana

Our mission is simple, we are changing the way people buy cars. We are the first 100% online car-buying experience, which means we have no sales team and no commission-based positions within our company. We are completely disrupting the auto industry by removing the painful process of the dealership experience and replacing it with a seamless and convenient online platform. Here at Carvana we are passionate about delivering exceptional service to every customer! After purchasing a vehicle online, the customer can choose to have that vehicle delivered straight to their doorstep, or if they live near one of our awesome vending machines they can pick it up there. One of our customer advocates will meet them with a BIG coin so they can experience our unique way of receiving their vehicle!

About the team and position

Carvana is looking for an experienced Project Manager that is highly proficient in the daily operations, but also in the behind the scenes processes of Sell to Carvana, that affect the customer experience. This person will intimately understand the network of internal and external impacts in order to make educated recommendations and solutions. The ideal candidate must maintain high levels of communication and organization to ensure that leadership is always aware of and driving solutions. Responsible for varying aspects of operational strategy, organization, and reporting.

What you'll be doing

• Commits to meeting the expectations and requirements of internal and external stakeholders; acts with stakeholders in mind; values importance of providing high-quality training material.
• Prioritize and direct work while collaborating cross-functionally to execute complex projects with multiple stakeholders, each with their own needs and priorities.
• Adept at marshalling, and leveraging resources to complete projects within scope, timeline, and budget.
• Research, create, propose, and ultimately deploy operational project plans and cross-department timelines for the Customer Care Team.
• Track progression against approved timeline, and proactively identify and remove barriers to project completion.
• Build and maintain relationships with internal and external stakeholders.
• Define project stakeholders, schedule meetings, and gauge project status; determine and address accordingly if the project is green, yellow or red status.
• Support various work groups by providing appropriate resources, and serve as the project manager overseeing the completion, and progression of projects.
• Proactively manage project scope, identify critical variables, identify and resolve outstanding decisions and devise contingency plans.
• Attend all mandatory periodic planning, progress, and close out meetings.
• Maintain project documentation related to timelines, budgets, contracts, etc.
• Openly and confidently communicate with all other parties involved with the project, establishing trust and rapport with Carvana teams and external institutions. This will include presenting to various levels of the organization, including C-Suite executives.
• Other duties as assigned.

What you should have

• A Bachelor's degree from an accredited undergraduate institution.
• 2+ years in an operational role.
• 1+ years project management experience or equal to.
• Experience creating business and operational processes.
• Ability to communicate clearly and concisely.
• Strong Microsoft Office skills, Google Suite and project management tools.
• Strong organizational skills and acute attention to detail.
• Ability to build relationships with peers, executive level management, and operational stakeholders.
• Reliable deadline and task management skills.
• An analytical mind with problem-solving skills
• Must be detail-oriented and able to use time management skills to deal with multiple projects and tight timelines.
• Experience using content as a tool that supports business goals and brand strategy.
• Ability to maintain high volume and high-quality content in a fast-paced environment.

What we'll offer in return

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skillset and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Other requirements:

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.

We'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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