Key Responsibilities:• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision. • Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary. • Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.• Maintains all assigned work queues according to supervisor’s instructions and guidance.• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed. • Sanitizes registration equipment between each use and restocks basic supplies.• Other clerical duties as assigned.
Preferred Qualifications:• Previous Patient Access Representative or Patient Scheduler experience preferred
No certification/licensure required.
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