Job Description

Position Type: Hybrid (1week/month onsite), Fulltime Contract Length: 6+ Months Location: The Dynamics 365 CE Developer shall be 100% allocated to this project and work in a hybrid capacity. The ideal candidate will be in the Harrisburg area throughout the contract term. The candidate must be available to report onsite one week per month. Headquarters Location: Harrisburg, PA 17111 Job Description: We are looking for a talented and experienced Dynamics 365 Customer Engagement Developer to join our team serving our client. This role involves designing, developing and configuring user-friendly portals and applications that meet our clients business needs. Key Responsibilities: Configure and develop the client's Microsoft CE CRM system based on the functional and technical tasks developed as part of an Agile Backlog process. Collaborate with technical leads, project managers, and other stakeholders to ensure successful project delivery. Work closely with and be a member of a team led as assigned by the client to implement solutions as defined. Support the Function Lead in the definition of functional requirements for integrating Dynamics 365 CE with Contact Center applications, self-service portals, SAP, and payment gateways. Under the direction of the Microsoft CRM CE Sr Developer / Designer: Ensure the seamless integration, best in class performance, and efficient data flow across systems. Support the development of training programs for end-users to ensure effective use of Dynamics 365 CE solutions. Promote user adoption through effective change management and support. Provide ongoing support and optimization for Dynamics 365 CE solutions. Identify and implement improvements to enhance system functionality and user experience. Configure Dynamics 365 CE applications to meet specific business requirements. Configure Dynamics 365 Customer Service functionality including Channels, Workstreams, Unified Routing, etc. for Omnichannel features. Work with technical teams to ensure customizations and integrations are aligned with functional needs. Build and work with Continuous Integration and Continuous Delivery Pipelines and operate within Application Lifecycle Management best practices, client Standards, and client Software Development Lifecycle documentation. Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients. Lead and participate in project team activities for system work efforts related to enterprise systems. Work independently to accomplish the tasks and duties assigned. Adhere to and follow all client standards, policies, and procedures. Utilize various software and/or technology tools to perform job duties. Perform tasks and other duties as assigned by the client. Qualifications: 3+ years' experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape. Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including customization, configuration, and user management. Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications. Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering complex projects. Experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified Routing, etc. Familiarity with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways. Familiarity with Agile development methodologies. Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to lead and collaborate with cross-functional teams. Detail-oriented with strong organizational and project management skills. Enterprise Business Solutions, specifically SAP projects. ITIL / ITSM practices and methodologies. Equivalent combination of education and/or experience may be accepted. Certifications: This role should have a familiarity with all and be working toward at least some of the following certifications: Dynamics 365 Fundamentals (MB-910). Microsoft Power Platform + Dynamics 365 Core (MB-200). Power Platform App Maker Associate (PL-100). MS Dynamics Fast Track recognized support as part of a prior client engagement. Microsoft Most Valuable Professional (MVP) recognized. Dynamics 365 Customer Service Functional Consultant Associate (MB-230). Dynamics 365 + Power Platform Solution Architect Expert (PL-600). Power Platform Functional Consultant Associate (PL-200). Power Platform Developer Associate (PL-400) LingaTech

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