Managed Services Engineer Job at Selektit, Dallas, TX

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  • Selektit
  • Dallas, TX

Job Description

Employment Type: 1099 Contractor

Location:  Remote (US based -- flexible hours)

Overview:
A growing IT services firm is seeking a dependable and experienced MSP Engineer to implement and support managed IT and cybersecurity solutions for B2B clients. This is a remote, project-based 1099 contractor role with the potential for ongoing retainer work as the client base expands. The ideal candidate is a self-starter who excels in a fast-paced, growth-focused environment and values clear communication, strong documentation, and client satisfaction.

Key Responsibilities:

  • Lead onboarding and technical implementation for new clients, including:
  • Google Workspace setup/configuration (MFA, security, admin controls)
  • Third-party backup solutions (e.g., Backupify, Afi.ai)
  • Endpoint detection & response (Guardz, Cynet, or similar platforms)
  • Ticketing/PSA (HaloPSA) setup and workflow integration
  • Ongoing patch management, vulnerability scanning, and reporting
  • Provide Tier 2/3 support and incident response as needed (remote)
  • Document all technical processes, configurations, and client environments
  • Collaborate with sales/BDM and customer support to ensure seamless onboarding and high client satisfaction
  • Maintain up-to-date knowledge of cybersecurity best practices and compliance requirements

What You'll Support & Deliver:

The clients managed services portfolio spans:

  • Managed Detection & Response (MDR/XDR) with 24/7 monitoring, EDR, and rapid incident response (Guardz, Cynet)
  • Ransomware & phishing protection, including user awareness training
  • Multi-factor authentication (MFA) enforcement for secure access
  • Automated cloud SaaS backup and recovery (Google Workspace, Microsoft 365, key business apps)
  • ITSM & ticketing (HaloPSA) for streamlined support
  • Network security & asset monitoring for all endpoints and networks
  • Remote support for clients, wherever theyre located
  • Regulatory compliance automation (HIPAA, PCI, SOC 2, cyber insurance)
  • Vulnerability management & patch automation (AI-driven)
  • Business enablement, including custom app/software development and hardware procurement/leasing

Core Systems & Tools:

  • Google Workspace (Business/Enterprise)
  • Guardz or Cynet (EDR/SOC platforms)
  • Backupify, Afi.ai, or equivalent SaaS backup solutions
  • HaloPSA (ticketing, documentation)
  • NinjaOne or similar RMM (optional/plus)
  • Security awareness training platforms (Guardz, KnowBe4)
  • Remote support tools (TeamViewer, AnyDesk, etc.)

Expectations:

  • Complete client onboarding projects within defined timelines (typically 12 weeks per client)
  • Ensure all security controls and compliance requirements are implemented per DIS standards
  • Maintain clear, proactive communication with clients and internal team
  • Participate in regular check-ins and provide status updates on projects
  • Maintain documentation for all assigned clients in HaloPSA or designated system
  • Respond to support tickets or incidents within agreed SLAs (generally 2448 hours)

Qualifications:

  • 3+ years experience in MSP, IT systems engineering, or cybersecurity roles
  • Strong hands-on experience with Google Workspace admin, EDR, and SaaS backup
  • Familiarity with PSA/ticketing systems (HaloPSA, ConnectWise, Autotask, etc.)
  • Excellent documentation and client communication skills
  • Self-starter, able to work independently and remotely
  • Relevant certifications (Google Workspace Admin, CompTIA Security+, etc.) preferred but not required

Compensation:

  • Project-based onboarding fee
  • Monthly retainer for ongoing support (scales with client/user count)
  • Opportunity to grow with the company as our MSP business expands

Job Tags

Remote job, Full time, For contractors, Flexible hours,

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