IT Helpdesk Technician The IT Helpdesk Technician will answer all Helpdesk calls and provide first-line support for all hardware/software issues. He/she will create work orders and assign them to the appropriate IT staff member. This full-time position will work from 8am-5pm, Monday - Friday and will be based in either the Whitakers or Henderson location. Occasional travel to other RHG locations may be necessary for training or support purposes. Responsibilities Provides technical assistance to computer users via phone and remote support software (VNC); Maintains working knowledge of mission critical applications; Diagnoses system hardware, software, and operator problems; Creates and tracks work orders using our IT Helpdesk software (Trackit); Provides one-on-one end-user training as needed; Installs hardware such as monitors, keyboards, printers, scanners as needed; Installs software such as Microsoft Office or internal applications as needed; Assist in maintaining an accurate inventory of all hardware and warranty information; Maintain an accurate inventory of all toner supplies for the corporation. Place orders as needed. Works collaboratively with other IT staff to deliver excellent customer service in solving problems quickly and efficiently Follows-up with customers to assure that service meets expectations, and documents problems and solutions. Performs additional duties to assist the organization in maximizing the use of its resources. Skills and Qualifications High school diploma or GED 2-year degree in a computer-related field or equivalent experience Microsoft Certified Desktop Support Technician or equivalent combination of education and experience. A basic understanding of methods for installing, maintaining and troubleshooting hardware and software. Excellent interpersonal skills and the ability to interact with diverse groups of people Ability to manage and prioritize multiple concurrent projects EOE. Federal and State Criminal Background Checks and Drug Screen required for all positions. The influenza vaccine is also a condition of employment. E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. Rural Health Group
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