Job Description

Job Purpose: To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner, creating a positive impression and helping to increase hotel occupancy.

Job Responsibilities:

• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
• Keep daily records of room availability, rates; "Set the house" (balancing and assigning rooms) daily; block rooms for VIPs daily; complete travel agent commissions and Priority Club updates daily
• Enforce hotel and company credit policies.
• Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill "no-show" guests.
• Use yield management polices to maximize revenue and occupancy.
• Complete the R.I.M. 2000 course offered by Holiday Inn within 90 days of hire.
• May perform duties of a general clerical nature within the hotel.
• Attend and is involved in monthly front desk meetings.
• Work closely with sales department to implement strategies to maximize room revenue.
• May fill-in on front desk.
• Other duties as assigned.
• Job Skills:
• Ability to use personal judgment and specialized knowledge to give information to people.
• Ability to shift easily and frequently from one activity to another - such as from typing, to searching in a directory, to using a telephone.
• Job Qualifications:
  Education
  HS Diploma or equivalent
  Experience
  At least 1 Year of experience as Hotel Front Desk Agent

Job Tags

Holiday work, Shift work,

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