Customer Service Manager, Parts & Repair
In this role, you will have the opportunity to act as the first point of contact for ABB customers, with the intention to make ABB an easy and trusted choice to do business with. Each day, you will provide internal and external customer support such as technical support, order and payment related assistance, forwarding supplier offers, finding the right speaking partner, etc., and coordinate with relevant resources to have complete case ownership. You will also showcase your expertise by improving customer experience and first contact to cash transition rate and creating more business opportunities for ABB. The work model for the role is: hybrid This role is contributing to the US Pulp & Paper business You will be mainly accountable for: Recommending appropriate solutions for customer requests and coordinating with related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, and invoice) is in place. Initiating customer feedback loops in regular intervals by following commonly agreed processes, understanding their satisfaction level, and identifying areas of continuous improvement. Supporting the regular maintenance of contact lists, routing tables, and information on internal/external pages. Assisting the business in outbound activities like marketing campaigns and providing follow-the-sun or face-to-face customer interaction services.
We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
...outsourced Investor Relations services. Headquartered in Tampa, Florida, and established in 2009. Responsibilities Regulatory Compliance & Oversight Serve as the firms FINRA-designated CCO , ensuring adherence to all applicable regulations, including SEC and...
...Unleaded is looking for a highly-skilled and analytical Marketing Manager to join our dynamic team. Reporting directly to the Director of Integrated Marketing, you will collaborate closely with the strategy team and channel managers to bring innovative content and campaigns...
WHAT YOU'LL DOAs a Graphic Designer for Rio Las Vegas, you will play a supporting role in creating visually compelling materials... ...recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on...
...and Operations Division, Communications and Computer Systems Branch (AFRL/RIOS) is seeking to fill the position of DO-0391-01, Telecommunication Specialist in Rome, NY. As an telecommunications specialist in RIOS, you will perform the following operations and...
Remote Licensed Marriage and Family Therapist (LMFT) Wage: Between $84-$131 an hour Are you a Licensed Marriage and Family Therapist looking to launch a private practice, or grow your existing practice? Headway can help you earn more through insurance! Headway...