Job Description

GENERAL SUMMARY

The RN Phone Triage responds to inquiries from the general public, medical providers, patients & families, community partners and stakeholders. Timely and accurate information collection, appropriate care advice and dispositioning are essential.

FUNCTIONAL DUTIES AND RESPONSIBILITIES

• Provide timely and appropriate triage of phone calls including care advice and recommendations per protocols.
• Perform detailed evaluation of patient symptoms and provide appropriate medical advice on treating symptoms and/or recommendations for escalating treatment via telephone using protocols.
• Complete all required paperwork and documents care rendered in all appropriate locations that is clear and concise for providers.
• Book same day appointments into practice specific schedules per protocols.
• Follow established procedures and protocols, and complete accurate and efficient documentation for each telephone triage encounter using appropriate internal and external resources.
• Become well versed in all policies, procedures, and guidance that New London Hospital has put forth.
• Participate in routine meetings to keep up to date on any changes in policy, procedure, or outbreaks.
• Escalate any potential problems to the appropriate supervisor.
• Ability to maintain confidentiality standards when handling and processing records.
• Able to work in a fast-paced environment handling a varied number of calls per day.
• Excellent phone etiquette, especially when speaking with difficult or abrasive individuals.
• Calm and patient demeanor paired with attention to detail.
• Excellent written and oral communication and customer service.
• Ability to work across multiple teams.
• Competent in using computers, telephones, electronic medical records (EMRs), Microsoft Suite (MS Word, Excel, PowerPoint), databases, and other office applications.
• Other duties as assigned.

POSITION REQUIREMENTS

Knowledge / Skills / Abilities

• Ability to maintain valid Registered Nurse license required.
• Ability to effectively operate electronic health record software required.
• Ability to utilize the nursing process in providing patient care required.
• Ability to effectively document patient information and the nursing process.
• Ability to effectively operate a variety of Microsoft Office, Outlook DH applications required.
• Ability to demonstrate necessary competencies for specific jobs required.
• Ability to participate in departmental QI activities.
• Knowledge of departmental/organizational emergency preparedness procedures required.
• Ability to effectively use the DH/NLH intranet to access the policies and procedures.
• Ability to work in a fast-paced, multi-tasking medical office.
• Ability to consistently display professional, ethical standards of care required.
• Knowledge of and ability to apply the principles of evidenced-based nursing care required.

Experience

• Prior triage experience preferred.
• Minimum of 3-5 years successful RN practice with adult and pediatric populations required.
• Primary care or emergency department triage background preferred.
• Candidates with experience in customer service within the health/medical industry.

Education

• Graduation from an accredited school of nursing required.
• Bachelor of Science in Nursing preferred.

Required Licenses/ Certifications:

• Current RN licensure in the State of NH required.
• BLS certification required within 90 days of hire.

Minimum pay: $35.57

Maximum pay: $49.99

ADDITIONAL INFORMATION

• Area of Interest: Nursing Services
• Work Status: Monday Friday; 8-5; 40 hours per week
• Employment Type: Full-time
• Job ID: 5598

Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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