Job Description

Our client, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. They provide consumers, corporations, governments and institutions with financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.


Description:
UX Writer
Our clients include top corporations, financial institutions and governments in countries and jurisdictions around the world and our mission is to help them achieve their goals. We do so by providing strategic, financing, and operational insights and executing tailored product/service solutions, both across our borders and domestically.
About the role:
The User Experiencer (UX) Writer will develop and review content for as part of the unification project. As a UX Writer, you will collaborate with product design teams to craft intuitive, actionable, and easy-to-understand user experiences. This is an opportunity to bring your love of words and language, along with your passion for style, grammar, tone, and voice to a new role. This role reports into the Head of UX content strategy.

Responsibilities:
• Working with content strategy, product designers and researchers, you will write and edit content for end-to-end journeys including screen flows, emails, error messages and promotional content.
• Ensure content complies with our content guidelines and maintains platform-wide consistency.
• Help review content against the copydeck during QA testing.
• Write FAQ and self-service content.

Qualifications:
• Exceptional writing, communication, and presentation skills.
• Superior editing and proofreading skills, as well as demonstrable professional experience writing UX and marketing content for various platforms.
• The ability to help simplify user journeys by writing simple, clear and concise instructions to guide users through transaction flows.
• Experience developing content for emails, error messages and FAQs.
• A portfolio of relevant work including case studies and UX writing required for consideration.
• 4-6 years of UX writing experience required including 2-3 years of writing for Fintech or financial services.

Education:
• Bachelor's degree/University degree
• UX certification preferred, but not required

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