Job Description

Overview

Job Reference #
325900BR

City
Weehawken

Job Type
Full Time

Your role
Are you obsessed with human-centered research and uncovering insights that drive meaning and show measurable impact? Do you want to use your superior research and design skills and boundless creativity, to help build innovative, user-friendly digital wealth management applications? Do you enjoy interfacing with important internal and external stakeholders to show how digital design enables meaningful and impactful client and advisor journeys? Are you able to leverage design thinking to drive innovative practices?

Reporting to the Practice Head of Design Operations and Strategy for Wealth Management Americas (WMA), this role is centered on using research to drive digital customer experiences. By leveraging customer research and UX research and mapping current journeys, we will utilize those insights to inform our strategic initiatives. Additionally, they will collaborate with internal experts to develop strategies and create comprehensive customer journey visualizations.

Responsibilities

• Conduct user research to gather valuable insights into customer needs and pain points, using methods such as interviews, surveys, and testing.
• Collaborate with cross-functional teams, including design, product, engineering and analytics, to create cohesive and compelling experiences that resonate with users.
• Analyze user data and feedback to identify areas for improvement and measure the impact of implemented strategies, ensuring continuous enhancement of the user experience.
• Create user personas, journey maps, and service blueprints to guide design and development efforts, providing a clear vision of the user journey.
• Stay up-to-date with industry trends and best practices to continuously improve the user experience, incorporating the latest innovations and methodologies.
• Present findings and recommendations to stakeholders, ensuring alignment and buy-in for proposed strategies, and effectively communicating the value of user-centered design.
• Invest time in thorough user research to understand users needs, behaviors, and pain points, ensuring that strategies are user-centric and grounded in real-world insights.
• Embrace data-driven decision-making by utilizing data analytics to inform strategies and measure their effectiveness, creating more targeted and impactful experiences.
• Participate in workshops and present perspectives and insights to product teams to help inform them of opportunity areas and backlog prioritization.
• Conduct competitive research to stay abreast of best-in-class experiences both within and outside your industry, keeping pace with advances made by competitors.
• Develop and maintain detailed user journey maps to visualize and understand the users experience across different touchpoints, regularly updating these maps to reflect changes and improvements for a seamless and consistent user experience.

Salary information

Detailed salary information
Weehawken: the salary range for this role is $100000 to $130000

The expected salary range(s) for this role as of the date of this posting is/are based on factors including, but not limited to, experience, qualifications, education, location and skill level. This role may also be eligible for discretionary incentive compensation. For benefits information, please visit ubs.com/usbenefits.

Your team

You will be working within the Experience Design & Analytics team supporting the Wealth Management Americas organization. You will work closely with a multi-disciplinary team of strategists, researchers, experience designers and analytics specialists.

Your expertise

• Ideally 3+ years of user research and digital strategy experience.
• Experience in CRM systems a strong asset.
• Experience or exposure to wealth management and wealth management platforms, including client portals, advisor tools, planning tools, robo-advisors, etc a plus.
• Experience with user research and testing tools (e.g., Qualtrics, UserTesting/UserZoom, Maze).
• Experience using visual design, wireframing, and prototyping tools (e.g., Figma).
• Experience utilizing tools to manage work and collaboration (e.g., Jira, Gitlab, Miro, FigJam).
• A bachelors degree in a related field; a graduate degree will be considered an asset.

About us

UBS is the worlds largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors. We have a presence in all major financial centers in more than 50 countries.

Join us

At UBS, we know that its our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. Were dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. Thats why collaboration is at the heart of everything we do. Because together, were more than ourselves.

Were committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Contact Details

UBS Business Solutions SA
UBS Recruiting

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

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