Job Description

Immediate need for a talented UX Designer IV . This is a 06+ Months Contract opportunity with long-term potential and is located in Charlotte, NC(Remote) . Please review the job description below and contact me ASAP if you are interested.

Job ID:25-94455

Pay Range: $58 - $60/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Job Responsibilities include but are not limited to: Partner with business to establish clear problem statements and measures of success for new customer care agent desktop interface.
• Partner with customer care agents to fully understand their needs. Demonstrate a bold vision for excellence in interactive web design and a commitment to evolving our agent experience.
• Use Salesforce Lightning design system to define an Architecture that effectively synthesizes multiple systems/interfaces into a single interface that agents can easily navigate to perform a wide variety of customer service tasks efficiently.
• Create user flows, wireframes, screen comps, and prototypes that exhibit a mastery of user-centered design practices.
• When necessary, establish and document design standards that align with the overarching guiding principles of the agent experience.
• Work with technology team to determine feasibility and implementation timelines.
• Demonstrate excellent verbal and written communication skills to articulate design rationale and facilitate partnerships with product and business owners-
• Must be highly innovative and inspire commitment to a higher standard. Solutions oriented with the ability to multi-task and adapt quickly to changing requirements and conditions.
• Partner across related disciplines including usability, content strategy, accessibility, and web development to meet the established business objectives of this engagement

Key Requirements and Technology Experience:

• Essential Skills: Communication , Collaboration and User Centered Thinking
• Hard Skills: Interaction Design, Component Driven Design, Information Architecture
• Salesforce Lightning design system

Our client is a leading Banking Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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