>> User Support Specialist User Support Specialist Summary Title:User Support SpecialistID:PS433Location:San Diego, CADescription Forward Slope currently has a full-time opening for a User Support Specialist to join our Enterprise Solutions team. The position is located in San Diego, CA.
**Job Description**
The User Support Specialist performs technical and program management tasks in support of the U.S. Navy enterprise IT system: HARPS. Duties include providing technical support for end users of the HARPS system and capturing and documenting user feedback. The ideal candidate will perform testing support, including building, and reviewing test plans, and performing quality testing patches and bug fixes. The candidate will also develop and update user manuals as well as system procedures.
**Required Qualifications**
* Bachelors degree or three (3) years of experience working at or providing support to SPAWAR/PEO C4I may be used in lieu of a degree.
* Three (3) years of experience with:
+ Using the HARPS tool.
+ Coordinating, organizing, and executing DoD IT system demonstrations and training.
+ The Navy Modernization process for ships and shore sites.
+ End-to-end lifecycle management of Navy technical manuals.
+ Navys NTSP development process.
* Two (2) years experience with capturing user community feedback and resolution of questions/concerns.
* Two (2) years experience with developing and execution of test plans to quality check all patches, fixes, and new releases.
* Two years experience with developing and capturing user manuals, processes, procedures.
* Experience with IT system sustainment engineering, from identification of user issues to recording of issues in a defects database, participation in a defect triaging process, and support for testing of software releases to resolve user issues.
**Other Requirements**
* Must possess a current and active Security Clearance at the secret level or higher.
*Forward Slope Inc., is an Equal Opportunity Employer: Minorities/Women/Veterans/Disable*
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