Job Description

Job Description

Job Description:\n\n Unit Clerk (UC) Position Summary Provides indirect care in the department setting. Meets communication needs of the department. Transcribes physician orders with notation and signatures by staff. Prepares and compiles patient records, and logs in the department. Maintains regulatory requirements, Initiates maintenance and repair requisitions, orders and stock office supplies. Demonstrate a high Level of Commitment to providing direct and indirect patient care to the above identified population, as assigned in the acute care setting. Exhibit a Sense of Urgency, appropriate to the situation, while communicating with Physicians/Director/Manager/Charge/Primary Nurse/House Supervisor/Co-Workers about changes in patient’s clinical condition. Performs clerical duties in assigned department exhibiting a Can Do Attitude. Participates in quality and process improvement(s) in the department during all phases from planning to implementing, and sustaining efforts, including taking corrective action if other employees fail to carry out delegated duties. Major Responsibility SERVICE PERFORMANCE – 75% Participates in providing cost-effective, quality, efficient clerical support, under the direction of nursing personnel.  Appropriately recognizes and communicates STAT orders, in a timely manner, to Charge Nurse and Primary Care Nurse.  Accurately transcribes orders in a timely manner; ensures notation by appropriate license personnel. Utilizes Order Entry System accurately.  Uses various communication systems/methods to notify Charge Nurse and Primary RN of any pertinent faxed/printed documents and/or records in a timely manner.  Is aware of patients’ locations, in and out of the unit.  Exhibits a solid Medical Terminology foundation for processing and/or transcribing orders.  Prepares, files, and maintains all patient and unit records and maintains proper chart forms.  Conscientiously utilizes supplies.  Is able to manage and operate unit equipment safely and correctly.  Maintains current copies of lab results and x-rays and makes them available to staff and alerts staff to abnormal results, in a timely manner.  Performs clinical duties including, but not limited to, filing of reports, copying material, preparing admission packets, thinning charts, breakdown and discharge of patient charts.  Demonstrates ability to network and/or collaborate with ancillary departments to ensure proper/safe order entry. Responds to patients’ needs, in a timely manner, within MT scope of practice.  Maintains Unit/Department supplies - office, cardstock, forms/documents…etc.  Supporting the Medication Reconciliation process by ensuring all elements of medication are present to perform order entry.  Recognizes and reports abnormal data to Charge and/or Primary RN in a timely manner.  Demonstrates the use of critical thinking skills and problems solving abilities in coordinating clerical support under license supervision.  Communicates, in a timely manner, to supervising RN any patients’: needs, concerns, questions, data collection information, or observed/reported safety or customer satisfaction issues.  Communicates information appropriately and clearly to physicians/directors/managers/charge/primary nurse/ co-workers, in a timely manner.  Demonstrates an ability to assist physicians/charge nurse/co-workers with locating charts, pulling up reports, addressing customer concerns.  Differentiates between patient problem and equipment malfunction and responds appropriately completely the appropriate documentation as necessary.  Recognizes and routinely performs report at the end of every shift, using available tools and/or reports.  Interacts and communicates with co-workers, patients, physicians, and other departments to ensure a positive environment.  Attends Twice-A-Shift Huddle to improve communication and support the delivery of optimal, quality patient care.  Presents a positive image of the hospital through effective use of human relations skills and guest relations.  Demonstrates an ability to be flexible, organized, and functions under stressful/emergency situations.  Contributes to the team concept and maintains a positive working relationship, both within the department and with other departments, assisting when a need is observed or requested, and offers constructive suggestions for improvements instead of complaints  Demonstrates empathy, concern, and caring approach to patients and families.  Assists co-workers willingly. Works as a supportive team member.  Maintains confidentiality at all times to ensure integrity of the nursing departments and patient rights.  Places and/or answers telephone calls appropriately using appropriate Telephone Etiquette.  Accepts ownership and takes action to resolve customer needs and/or concerns.  Is generous in acknowledging a job well done e.g. Language of Caring “The Gift of Positive Regard.”  Maintains constant awareness of Verbal & Non-Verbal Cues related to customer satisfaction.  Demonstrates responsiveness to the needs of our patients, co workers and others.  Works to anticipate and exceed their patient’s, physicians, co-workers , direct reports and customer’s expectations whenever possible, and follows up to make sure that their needs have been met. Handles themselves in a positive and professional manner through attitude, communication, interaction and appearance.  Uses words and behaviors that express consideration, concern and respect.  Participates in appreciating and acknowledging the accomplishments of others.  Identifies, independently, departmental work to be done and/or coworkers needing assistance (beyond regular job responsibilities) and actively meets the need(s).  Maintains an efficient and cost effective, work environment.  Meets or exceeds customer service improvement targets as demonstrated by dashboards, etc.  Provides appropriate explanations to patients and families; answers questions within scope of practice, meeting their psychosocial, and age specific and physical needs.  Follows safety and aseptic procedures to ensure a safe and clean environment. Demonstrates the ability to safely and competently use equipment in the provision of department services per scope of practice  Reports conditions and equipment that are unsafe and initiates means to ensure a safe environment.  Demonstrates safe use of supportive equipment of the acute and critical care patient including but not limited to Telemetry Monitor, and Leads.  Reports malfunctioning equipment which could compromise patient safety to charge RN.  Accurately uses all equipment as delegated by nursing staff.  Follows standard precautions policy and procedures.  Demonstrates knowledge of Code announcements (Code Blue, Code Red, Code Gray, Code Silver, etc), as stated in the Safety Manual.  Demonstrates safe use of the supportive equipment.  Respects the Rapid Response Process and work to proactively identify classic signs that precede codes.  Assists in crisis situations - performs CPR, assists in restraining violent patients, etc.  Demonstrates knowledge and application of infection control policies and procedures supporting standards of care.  Appropriately documents and/reports all adverse incidents and/or responses to care and/or treatment.  Complete appropriate Risk Reporting documents thoroughly and within time outlined in the policy.  Participates in staff recognition activities in ways that reward behaviors reflecting positively on Mission Community Hospital.  Assists in planning, attends, and participates in team conferences, in-services, education programs, and staff meetings, as required.  Completes the mandatory in-service programs required by JC annually (fire safety, MAB, CPR, and Infection Prevention).  Attends 80% of staff meetings/in-services, as required by unit.  Maintains current educational record, including licensure/certification per hospital policy. Offers and implements solutions to challenges/problems exhibiting a “Can Do” Attitude.  Wears identification while on duty; uses computerized punch time system correctly. VALUE ADDED – 25% Supports and adheres to Mission Community Hospital’s guest relations philosophy that serving our patients, physicians, visitors, and co-workers calls for outstanding personal care and attention. Demonstrates the ability to safely and competently perform tasks and procedures according to scope of practice and hospital policy and procedure.  Facilitates and holds staff accountable for meeting department customer service standards in the performance of duties.  Transport patients in a safe, efficient and timely manner using appropriate method of transportation.  Responsible for overall Patient Satisfaction as measured by Patient Satisfaction Tool.  Works to make a positive impression on patients, medical staff, guests, visitors and co- workers.  Shows concern by anticipating patient needs and adapting to their preferences.  Consistently follows through with the commitments they make to patients, physicians, the organization, their department, their job and fellow employees - including attendance and arriving to work on time.  Demonstrates a thorough understanding of the Language of Caring process consistently during all customer interactions.  Allows for privacy and modesty in the provision of care.  Identifies self by name and title to patient/family especially while knocking to enter room.  Demonstrates ability to utilize Monitors and eDocumentation system.  Uses customer feedback and data to improve the patient experience, their own performance and Mission Community Hospital processes.  Greets all visitors, patients, and physicians with a smile and in a friendly, courteous manner.  Maintains a professional demeanor in all dealings with patients, visitors, physicians, and co-workers.  Interacts with patients and visitors in a way that conveys caring and preserves dignity.  Shares ideas/suggestions that will contribute to improving the quality of patient care/service.  Avoid closed-end questions e.g. Do you have any questions? Instead, ask, “What questions do you have for me?”  Presents a positive image of the hospital through effective use of human relations skills and guest relations.  Demonstrates empathy, concern, and caring approach to patients and families.  Maintains confidentiality at all times to ensure integrity of the nursing departments and patient rights.  Interacts professionally with patient/family and treats patients/families with respect and dignity; ensures patient confidentiality. Demonstrates ethical decision making in their dealings with employees, patients, and visitors.  Immediately Greets/acknowledges customers warmly, with a smile, and immediately when they enter department/unit/area.  Does not point out directions, but immediately offers to escort and/or hand-off customers to their destination.  Honors the rights, privacy, and opinions of the patient and their families.  Demonstrates commitment to Telephone /Intercom Etiquette at all times.  Thanks patients and customers for choosing Mission Community Hospital and asks “What else can I do for you?”  Asks how the customer may be helped with interest and concern.  End each customer interaction with, “Is there anything else that I can get for you?”  Actively and attentively listens to comments and feedback from patients and customers., does not interrupt.  Communicates the mission, ethics and goals of the Hospital as well as the focus statement of the department.  Offers and implements solutions to challenges/problems exhibiting a “Can Do” attitude.  Greets/acknowledges customers warmly, with a smile, and immediately when they enter department/unit/area.  Listens attentively, does not interrupt.  Accepts ownership and takes action to resolve customer needs and/or concerns while utilizing Language of Caring “The Blameless Apology”.  Is attentive and responsive to the expectations of physicians, co-workers and direct reports.  Uses words and behaviors that express consideration, concern and respect.  Assists patients, visitors, and staff without hesitation; if unable to respond to request, seeks appropriate staff member capable of accommodating needs.  Is positive and respectful with their patients and customers, even under difficult circumstances, exemplifying Language of Caring Principles.  Adheres to Institutional Policies and Procedures.  Reports to work (on time and as scheduled) and ready to receive assignments; with minimal absenteeism.  Adheres to Mission Community Hospital’s employee relations policies and procedures e.g. English ONLY policy.  Uses computerized punch time system correctly.  Assumes responsibility for work attendance and appearance in hospital-designated scrubs.  Understands and adheres to ethical code concerning confidentiality of patient matters.  Follows appropriate Code notification procedures and functions in a Code situation quickly and calmly.  Complies with established policies and regulations, and acts in an ethical manner.  Always in uniform and wearing badge above the waste during any hospital event.  Consults with other members of the healthcare team to maximize problem identification and appropriate interventions towards a positive patient outcome. Follows standard precautions policy and procedures.  Meets dress code standards of assigned unit even during education activities at the hospital.  Reports to assigned work area on time, in time for huddle, and as scheduled; completes work within designated time recognizing importance of Time Management.  Maintains regulatory requirements.  Completes annual requirements.  Understands and adheres to ethical code concerning confidentiality of patient matters  Ensures Tele Monitors are clean and accounted for at the end of every shift.  Role models and assures compliance by patient care team members with hospital policies, procedures, standards of care, accreditation and regulatory standards.  Participates in department’s continuous quality improvement plan by measuring, assessing, and improving performance in order to impact the overall quality of clinical and support activities/processes.  Supports hospital’s “Whisper Campaign” for a quiets/restful environment.  Supports hospital’s positive Value Based Purchasing (VBP) journey.  Actively participates in Electronic systems implementation.  Demonstrates ability to support/provide eVersion of patient medical record when requested.  Attends/participates in activities that contribute to professional growth and development in ways that enhances value to the organization.  Contributes to Whiteboard updates at the start and during every shift.  Places and/or answers telephone calls appropriately utilizing appropriate Telephone Etiquette.  Uses customer feedback and data to improve the patient experience, their own performance and Missio

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