Job Description

RESPONSIBILITIES/DUTIES

Assist in the scheduling and/or arranging VOIP or VTC appointments.
Physically assist VIPs with setting up VTC, DVTC, or VOIP before meetings.
Train customers on how to use Unified Communications equipment.
Function as the customer's single point-of-contact for problem identification and resolution for voice and video issues that have been escalated by the TFIN Service Desk team.
Perform infrastructure system preventative maintenance of the Department's Unified Communications and Collaboration platforms.
Assist the Unified Communications Engineer with associated projects.
Research, analyze, and recommend systems improvements and enhancements.
Create SOPs or training guides as necessary.
Assist TFIN Service Desk with daily duties to include answering dedicated phone lines, troubleshoot issues, and hardware/software implementation.
Implement other TFIN Service Desk projects as required.

ABILITIES/SKILLS

Personnel supporting this task should possess the following:

Experience with Cisco UCS VoIP.
Working knowledge of Video Conferencing systems: Cisco, Microsoft and Crestron.
Working knowledge of Cisco and Microsoft collaboration applications: Jabber, Teams, Skype, etc.
Proficiency in networking fundamentals including TCP/IP, QoS, etc.
Working knowledge of Cisco networking LAN/WAN, routing/switching.
Working knowledge of telecom services: Enterprise SIP networks
Excellent communication, negotiation, and interpersonal skills
Proactive problem solving.
Minimum 3 years of experience in Cisco Unified Communication System
Minimum BS degree in IT related field
Cisco Unified Communications Manager (CUCM) certification
Certifications in one or more areas: (Routing, Switching, Security, VOIP).
CCNA
Have and maintain a TS/SCI clearance.

LOCATION

Washington DC

SPECIAL REQUIREMENTS

US Citizen /TS/SCI

CLASSIFICATION

Exempt

ORGANIZATION

Reports to VP Sales Civilian and DoD

Equal Opportunity Employer Veterans/Disabled

HUBZone preferred

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