Job Description

Job Description

Job Description

Company Snapshot

Founded in 1999, Linden Lab develops platforms that empower people to create, share, and thrive within virtual experiences.

In 2003, Linden Lab first launched Second Life , the groundbreaking virtual world enjoyed by millions around the globe, which has since gone on to boast nearly two billion user creations and a vibrant $500 million (USD) economy.

Lindens value a workplace that's as diverse as our products. As we continue to grow, we remain dedicated to building a company that is rooted in organizational health, strengths-based leadership, and the belief that teams are stronger than individuals.

If you want access to the forefront of virtual words and payment platforms that support the creator economy, this is the place for you. We've created space for everyone to find belonging and invite you to come as you are.

Role Overview

As a Trust & Safety Specialist for Second Life, you will be responsible for monitoring in-world activities, customer-generated content, and interactions to ensure compliance with community standards, terms of service, and content policies. You will identify and address violations such as harassment, fraud, and abuse, responding promptly to both customer and AI-reported issues. Through thorough investigations, you will assess the severity of incidents like scams or conflicts, enforcing actions including warnings, suspensions, or bans as necessary. In collaboration with Engineering, Product, Legal, and Customer Success teams, you will help develop safety protocols, refine moderation tools, and manage escalated customer concerns to maintain a safe and inclusive platform.

In this role, you will track and analyze safety-related incidents and behavior trends, identifying emerging risks and ensuring that Second Life's policies and actions are fair and transparent. You will review customer appeals and re-evaluate enforcement decisions, balancing platform rules with customer needs. Additionally, you will lead educational efforts, creating materials and webinars to inform the community about best practices for safety. Keeping up-to-date with industry standards and legal requirements, you will help ensure compliance with data privacy and customer protection regulations, all while approaching trust and safety challenges with empathy and discretion.

Please note that working in the Duluth, GA office is an essential function of this role and remote work options are not available.

What We'll Offer You

The stability of an established company with new startup momentum. An unparalleled opportunity to create relationships, systems, strategy and culture. An environment where your voice will be heard and your impact deeply felt. A sense of belonging where your work is appreciated and rewarded.

What We'll Create Together

• Respond promptly to customer and AI-reported violations, conducting investigations into incidents like scams and inappropriate content.
• Enforce actions such as warnings, suspensions, or bans based on guidelines and violation severity.
• Collaborate with Engineering, Product, and Legal teams to implement safety protocols, moderation tools, and reporting systems.
• Participate in in-office sessions with Customer Success to escalate and address critical safety concerns.
• Track and analyze safety-related incidents and customer behavior trends to identify risks and areas for improvement.
• Ensure transparency in decision-making, balancing policy enforcement with customer needs.
• Create and distribute educational materials, webinars, and tutorials on safety best practices and responsible platform usage.
• Lead in-office educational sessions for team members on Trust & Safety initiatives.
• Promote a positive and inclusive virtual environment through proactive customer communication.
• Approach trust and safety challenges with empathy, ensuring customers feel heard while maintaining platform rules.

What You'll Bring to the Team

At Linden, we celebrate all the dimensions of diversity, including diversity of experience. We recognize that candidates applying for this role will be most successful if they bring the following with them:

• Experience in trust and safety, content moderation, or community management, ideally in virtual worlds or gaming platforms.
• Familiarity with AI-driven moderation tools (e.g., ActiveFense, Hive, CommunitySift).
• Hands-on experience investigating customer behavior, enforcing community standards, and issuing warnings, bans, or suspensions.
• Knowledge of virtual worlds or online communities (e.g., Second Life), addressing issues like harassment, fraud, and inappropriate content.
• Experience collaborating with Legal, Product, Engineering, and Customer Support teams to develop safety protocols and tools.
• Skilled in using visual collaboration tools (whiteboards, charts, large screens) for strategy sessions.
• Advocate for customer safety, using feedback and data to drive platform improvements.
• Demonstration of specific sensitivity and resilience in handling challenging content and high-stakes interactions.
• Understanding of virtual world technologies and platforms (Second Life experience is a plus).

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable in-office accommodations may be made to enable individuals with disabilities.

• Maintain the ability to perform focused work in a busy, in-office setting without distraction.
• Communicate clearly and effectively with customers and team members using hands and fingers for typing and using a headset.
• Sustain the ability to sit, stand, or remain in a stationary position for extended periods of time (up to four hours at a time) during support tasks, calls, meetings, or data review sessions, with adjustable workstations and ergonomic support tools provided.
• Maintain prolonged focus on a computer monitor for extended periods of time, often for up to 8 hours or more during a standard workday, while performing tasks that require visual concentration and attention to detail.
• Operate office equipment and handle physical materials during presentations or strategy discussions.
• Move freely around the office to attend meetings, collaborate, participate in team activities, and contribute to shared office upkeep.

The Fine Print

Pay Transparency Notice

Linden's Total Rewards philosophy ensures a fair, equitable, and unbiased approach to compensation along with competitive benefits in all locations in which we operate.

The target hourly wage for this position ranges from $22.35 - $30.00. In addition to the base pay, employees are eligible for an RSU equity incentive plan and a generous benefits program which includes comprehensive medical, dental, vision, and 401(k) plan. Actual base pay within this range is dependent on many factors, including experience, competencies, skills, internal equity, and calibration of market data. Linden's compensation philosophy is supported by a location-based strategy, adjusted for any applicable geographic differential.

Work Environment & Physical Demands

We take great care to ensure an inclusive experience for all of our employees. You may be offered the opportunity to travel to company meetings and events, however this is not a requirement. We aim to optimize for remote attendance, not just accommodate it.

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use the computer and communicate with coworkers in a remote office environment. The employee frequently is required to stand or sit to complete work and may occasionally lift and/or move up to 10 pounds.

The statements herein are intended to describe the general nature and level of work being performed by employees in this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Commitment to Equal Opportunity

The Company celebrates diversity of thought, race, national origin and culture, age, experience, religion, economic and social status, gender identity and expression, sexual orientation, marital status, veteran status or disability status. Building a culture of inclusion and belonging allows us to create and share experiences with each other, and with our virtual communities. We always seek to maintain a diverse and welcoming workplace, and candidates from all backgrounds are encouraged to apply.

Global Data Privacy Notice

Depending on your location, the California Privacy Rights Act (CPRA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Pay Transparency Notice

Linden's Total Rewards philosophy ensures a fair, equitable, and unbiased approach to compensation along with competitive benefits in all locations in which we operate.

Depending on your work location, the hourly wage/annual salary for this position can have a varied range + RSU equity incentive plan + generous benefits program, including comprehensive medical, dental, vision, and 401(k). Actual target base pay within this range is dependent on many factors, including experience, competencies, skills, internal equity, and calibration of market data.

Hourly Pay Range

$22.35—$30 USD

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