Job Description

Job Description

Job Description

Regal Staffing Services is now hiring for a Telecom Support Technician for a warehouse located in the Plano, TX 75074 area.

If you would like to apply or have any questions, please call (469) 310-5850 and ask for either Juana or Nayeli.

Shift/Pay Rate : 1st shift (8am to 5pm): $23hour

Under moderate supervision, performs the following duties and responsibilities:

• Answers the Technical Support hotline during assigned schedule; responds to customers’ issues over the phone and troubleshoots and/or researches technical issues through to resolution
• Researches and resolves complex issues escalated by other staff members. Logs all calls into database with detailed information
• Responsible for schematic level troubleshooting
• Reviews and replies to customers’ technical issues that are submitted directly to the technical Support department’s e-mail inbox
• Provides on-site technical support at customer’s locations on installed products

Requirements :

• Associates degree in Electronics or related discipline or equivalent required; Bachelor’s degree in electronics, Engineering or related discipline preferred.
• Basic understanding of DC Power required.
• Two to four years of previous technical support of telecom power equipment or product repair/test experience of telecom power products required.
• Demonstrated proficiency
• Effective communication skills, both written and verbal.
• Effective time management and organizational skills required.
• Excellent analytical and troubleshooting skills required. Demonstrated ability to identify research and resolve issues.
• Stable work history
• Proficient in MS Office (Word and Excel), e-mail and ERP/financial accounting systems
• Must be able to Pass background and drug screen

How to Apply :

• Fill out our official application online at (be sure to select " Dallas” as your branch).
• If you have any questions, please contact us at (469) 310-5850 .

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