Job Description

Job Responsibilities: Train all technicians on cable, internet and phone services to include installation and troubleshooting both coaxial cable and fiber. Train all technicians on the requirements needed to stay compliant with all local, state, and federal requirements and how to identify and correct any faults. Train technicians on Zito based systems used to read/route their jobs and troubleshoot customer issues. Design, implement, coordinate and conduct technician training courses with an emphasis on safety. Introduce and educate technicians on customer premise equipment and PPE (personal protection equipment) Maintain records of all technician training courses and activities. Ensure compliance with all local, state and federal safety-related regulations are met. Regularly evaluate the effectiveness of the technician training program and make any necessary adjustments. Conduct technician audits to ensure process and procedures are correctly and safely being implemented. Keep up to date with the latest safety legislation and best practices. Perform other related duties and tasks as assigned or as become evident. Required Skills/Experience: Minimum of 5 years of experience as a field technician in the cable industry. Training experience - even on the job- is preferred. Comprehensive understanding of cable, internet, phone installations, troubleshooting and disconnects. Extensive knowledge of all local, state and federal requirements and standards in the telecommunications industry. Comprehensive understanding of safety protocols, regulations, and equipment, often obtained through a combination of formal education and practical practice. Must have successfully completed the NSC Defensive Driving Course-Certified Instructor preferred. Experience with BS 7671:2018 for the positioning of concealed cables Must have completed and be able to train OSHA Ladder Safety- OSHA Authorized trainer is preferred. Experienced in FHWA Traffic cone placement Must be experienced in aerial bucket lifts and have completed the OSHA Aerial and Scissor lift course. Strong knowledge of PPE and the ability to share the importance of Workplace Safety. Strong communication skills are a must in order to educate and train others. To be able to motivate employees, strong leadership skills are required, this will ensure employees adhere to technician process and procedures. Candidate must be organized, detail-oriented and committed to first time resolution and decrease accidents. Valid state driver's license, with an excellent driving record. Work under minimal supervision, within broad guidelines of procedures and goals. Must be able to apply technical expertise to a variety of situations, evaluate problems, and implement the best solutions. Must be able to carry and climb a 250lb rate ladder and carry up to 50lbs May be required to conduct training in non-classroom environment or ride along with technicians Maintain a professional attitude and appearance at all times. Zito Media retains the right to change this job description any time. Zito offers a robust benefits package including medical, dental, vision, 401 (k) plan, and discounted services for employees who reside within the Zito coverage areas. Zito Media is an equal opportunity employer which prohibits discrimination on the basis of race, color, religion, national origin, age or sex. The company encourages job applications from minority and female candidates.

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