Location
Work at Home
Job ID
4951
Job Category
Technical Support Agent
Language Requirement
English
Description
Do you love exploring the ways technology helps you do all your favorite things?
Do you love helping people and sharing your knowledge?
Do you want to grow your career with a company that rewards your hard work?
Do you want to improve your work / life balance and work from the comfort of your home?
What's in it for YOU!
Join our Transcom Family as a Technical and Customer Experience Advisor!
You'll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. As a Technical and Customer Experience Advisor, you'll listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions. In addition, customers may also have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge.
Listen below to hear a sample of the types of calls you'll handle when you join our amazing team!
Call Sample 1:
Call Sample 2:
Call Sample 3:
Call Sample 4:
What we are looking for:
Requirements
The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.
Location Requirements
Must live and work in one of the following states:
AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV
Work at Home Requirements:
Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.
What Life at Transcom is like!
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.
Right now, we are growing our virtual footprint in North America and currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #8 on their list of the Top 100 companies to watch for remote work in 2025.
At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.
We are the voice of our clients. We are Transcom.
We are passionate about people and look forward to meeting you!
77096BRJob Posting Title:Certified Arabic Medical Interpreter - Per DiemDepartment:Patient Services-Interpreter ServicesAutoReqId:77096BRStatus:Part-TimeStandard Hours per Week:1 Job Posting Category:Support ServicesJob Posting Description:This Arabic Medical Interpreter...
...You Could Earn $24.81 Per Hour Driving With Uber at Uber summary: Driving with Uber offers a flexible opportunity to earn cash through ridesharing, suitable for part-time, full-time, or seasonal work. Drivers can enjoy the independence of being their own boss while...
...Weekly pay and up to 80 hours of PTO per year! Thrive Skilled Pediatric Care, one of the leading providers of skilled pediatric home care, are currently looking for experienced Registered Nurses and Licensed Practical Nurses to work one-on-one with one of our...
...is transforming enterprise data analytics with a cutting-edge Google-Cloud powered ecosystem designed to deliver governed, scalable, and... ...business-driven analytics on Google Cloud. As a Cloud Platform Engineer in Schwab Data organization, you will play a key role in designing...
...Greet customers in a courteous and cordial manner to ensure a positive welcoming impression. Receive, scan, and sort all incoming USPS and external carrier mail and packages for the campus community. Deliver mail and packages to University departments in...