Job Description

Job Description

Job Description

Benefits :

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Minimum Qualifications:

• 2 years of medical office scheduling or 1-2 years of administration experience combined with orthopedic clinic experience
• Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
• Knowledge of medical terminology and insurance plans.

Essential Functions

• Tracks and obtains medical clearances for scheduled surgeries.
• Navigates EMR to scribe voicemails and return appropriate calls as needed.
• Call patients to schedule surgery within 48 hours of the order being signed and schedule all pre-op and post-op appointments for the patient.
• Provides ongoing communication with patients regarding pre-certification, authorization, financial counseling, and scheduling process.
• During the financial counseling session, collects patients’ responsibility via telephone or instructs patients to bring required payment to their Pre-op appointment.
• Communicates clinical instructions needed for appointments/procedures.
• Updates the system for any changes or additions to the schedule.
• Accurately updates patient information in the practice management system and EMR.
• Ensures canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
• Other duties as assigned.

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