Job Description

JOB SUMMARY: Contributes to the Hospital’s mission by collaborating with the patient care leaders to ensure adequate and appropriate staffing levels for all shifts. This administrative staff position will impact patient care and the patient experience by striving to provide suitable staff to meet our patient care needs. This position also impacts our fiscal stability by selecting and scheduling staff in a fiscally responsible way, minimizing overtime whenever possible. Staff satisfaction is also influenced by this position’s efforts to meet the staffing needs in a way that is fair and equitable to staff.

SCHEDULE :

• Saturday and Sunday
• Every other weekend and alternating holidays
• 3:00 PM - 11:00 PM
• Must be able to train during the week initially, between 7:00 to 3:30 PM.

SHIFT DIFFERENTIAL: In addition to the hourly rate, an additional $4.00/hour shift differential will be paid for working weekends.

QUALIFICATIONS:

Required: High School Diploma or equivalent

Required: Excellent customer service experience

Skills/Knowledge:

• Healthcare experience, clinical or administrative, preferably in a hospital
• Experience scheduling staff
• Ability to problem-solve to determine creative solutions and options.
• Ability to courteously and tactfully gather and exchange information with various recipients.
• Knowledge of basic medical terminology
• Ability to influence others in a team-oriented environment.
• Strong computer skills, including sending emails.
• For safety and quality reasons, one must be able to read, write, and communicate effectively in English with patients, visitors, and fellow hospital team members.
• Knowledge of Excel

JOB FUNCTIONS:

• Under the direction of the Float Pool/Patient Placement Supervisor or Clinical Supervisor contacts staff to adjust staffing based on volume and patient care needs:
• Monitors scheduled staff against patient census throughout the shift.
• Checks/answers call-in line to receive and communicate absences and offers to work where necessary.
• Contacts units to communicate the need to float staff from one area to another based on patient care and staffing needs.
• Prioritizes which staff to contact based on protocols intended to maintain parity and minimize premium hours and overtime.
• Maintains awareness of staff hours scheduled and worked following the Mandatory Nurse Overtime policy.
• Collaborates with leaders regarding creative staffing solutions and requests for schedule changes, weighing daily/imminent needs with more long-term/weekly needs.
• Communicates staffing changes with units.

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