Job Description

Seeking a Sr. Administrative Assistant in Brookfield, Wisconsin. This is a temp-to-perm opportunity with a very stable and consistently growing security solutions company.

Full-time hours: Monday - Friday 8 a.m. - 5 p.m.

Payrate: $20 - $25/hr. depending on experience

JOB PURPOSE AND REPORTING STRUCTURE:

Under the direction of the Office Manager, the Senior Administrative Assistant provides administrative support to all departments. Duties include, but are not limited to general clerical, receptionist, and project-based work. Presenting a professional company image through in-person and phone interaction is a necessity.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Match times on internal/material sheets against daily time sheets for all technicians for each job.
• Enter daily service and counter tickets into the service management software.
• Dispatch Kohl’s stores nationwide including creating work orders for services needed and locating locksmiths nationwide for contract jobs. Assist and troubleshoot problems with the customers on site. Train and instruct the customers on how to change lock combinations.
• Backup the receptionist in answering phone calls and routing to appropriate departments/individuals. Investigate and answer questions for customers regarding payments, invoices, and services rendered.
• Print, Fax, and/or email invoices as necessary.
• List, ship, track, and monitor all items sold on Ebay.
• Create company estimates for jobs quoted by the Service Department.
• Client invoicing
• Help all departments with problem resolutions. Research and gather information as required to assist for complete customer satisfaction.
• Monitor and input price increases and update product inventory as needed in the accounting software.
• Reconcile UPS billing monthly.
• Research part numbers for incomplete service & counter tickets.

EDUCATION and/or EXPERIENCE:

Basic reading, writing, and arithmetic skills are required normally acquired through a high school diploma or equivalent. Knowledge of Microsoft Office and telephone protocol.

Knowledge of QuickBooks and SalesForce would be helpful. Excellent interpersonal and customer service skills. Strong written communication skills. Attention to detail and good organizational skills. Position normally requires one to three years of clerical experience.

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