Job Description

Are you passionate about the spa industry and providing unforgettable experiences while obtaining the initial steps of leadership We have an amazing opportunity to work in a fastpaced luxury environment providing five diamond spa services to our guests. As a Sisley Spa Attach Lead you are the first point of contact for our Sisley guests and Attachs giving you the opportunity to shine and set the stage for an amazing experience.

• Expected to dedicate a minimum of four hours per week to training and/or administrative duties as needed or assigned by management
• Serve as the first point of contact for all Sisley Spa guests setting the tone for a luxury fivediamond experience.
• Act as a liaison between guests and spa services ensuring seamless communication and transitions.
• Lead the Sisley Attach team by providing clear direction ongoing support and performance feedback.
• Monitor team adherence to fivediamond standards ensuring consistency in guest service and professionalism.
• Hold team members accountable for tasks such as pre and posttreatment responsibilities cleanliness and clienteling.
• Mentor new and existing Attach team members.
• Ensure the team maintains and updates the clienteling sheet to track guest preferences purchase history and followup opportunities.
• Personally review and monitor clienteling data to identify opportunities for personalized guest experiences and targeted recommendations.
• Hold the team accountable for accurately documenting guest interactions and updates to ensure consistency and excellence in guest engagement.
• Collaborate with the team to create tailored followup communication such as product suggestions special offers or appointment reminders.
• Develop and deliver training programs for new Sisley Attachs ensuring they understand spa protocols fivediamond service standards and product knowledge.
• Conduct regular training refreshers on topics such as guest service excellence inventory procedures and sales techniques.
• Provide handson support during training to build confidence and proficiency in team members.
• Track individual team member progress and identify areas for improvement offering constructive feedback and tailored coaching.
• Oversee Sisley product inventory ensuring all retail and backbar supplies are adequately stocked and organized.
• Conduct regular inventory counts monitor usage and minimize product waste to align with budget goals.
• Communicate inventory needs with the Spa Assistant Director and/or retail leadership team to prevent shortages.
• Ensure the spa environment remains clean organized and ready for guests at all times.
• Proactively identify and resolve any guest issues escalating concerns to management when necessary.
• Assist in maintaining accurate records for appointments retail sales and guest feedback.
• Support the reservation and front desk team by addressing lastminute scheduling changes or special requests.
• Educate guests on Sisley products and services promoting retail sales to meet or exceed revenue goals.
• Collaborate with the team to develop and implement retail merchandising strategies to showcase products effectively.
• Track sales data and provide regular updates to management on product performance
• Act as the communication bridge between Sisley Attachs spa providers and management to ensure operational success.
• Participate in team meetings and share guest feedback or process improvements.
• Foster a positive and collaborative work environment by promoting open communication and teamwork.
• Develop/Write/Create SOPs training materials handouts and training information sheets to meet the needs of the spa
• Assist with special events
• Liaison between Assistant Spa Director and Attach staff as far as communication
• Other duties as assigned

Qualifications :

• Experience working in the spa or salon industry
• Knowledge of the Sisley brand is an asset
• Makeup application skills preferred
• Book4Time experience preferred
• Must be able to read write and speak English
• Bilingual in Spanish is an asset
• Basic computer skills required
• Adhere to Fairmont Scottsdale Princess grooming guidelines
• Constant standing and walking throughout shift

Remote Work :

No

Employment Type :

Fulltime

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