Job Description
Mannassi IT Solutions is looking for a Service Desk Technician to join our team!
We are a Managed Services Provider seeking an individual to fill the role of Service Desk Technician I in our West Hills office. This individual will work with our service desk team, and act as a first responder for customer related issues reported via our ticketing system, or via phone. We strive to keep up with new technologies and are continuously expanding our portfolio.
We offer the highest level of support for our managed clients, and work as a team to ensure our goals of SLA response times, and client satisfaction are met.
An excellent Service Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
Good customer service etiquette on phone and email, and patience to deal with difficult customers are a must.
Essential Duties & Responsibilities:
Consults With:
Owners and C-Levels, Mannassi Sales Team, Various levels of client IT staff, Mannassi Engineers and Project Management, contractors, and vendors.
Skills/Qualifications
Demonstrated experience with the following disciplines:
What Mannassi can offer you:
No two days are the same – you will be learning about new technologies and building your skills.
A work environment that fosters teamwork, recognition for your work and contributions, training, professional and personal growth opportunities.
A supportive executive team that directly engages with the business and its employees and clients.
Employment with a stable company that has been in business for 28 years with a recognized and respected industry reputation.
Career development - as we grow, opportunities for you to grow may be available.
We look forward to meeting you!
Why Join Mannassi IT Solutions?
“Learn and cultivate valuable new skills with the help from a team of unique and talented IT professionals in the growing field of Managed IT Services.”
About Mannassi IT Solutions:
Since our founding in 1996, we have supported companies throughout California, the United States, Canada, Vietnam, China, Australia, Dubai and Europe with our unique brand of comprehensive, affordable, and personalized IT solutions tailored for small, medium, and enterprise companies.
Our Los Angeles location is based in West Hills, California Compensation will depend on skills and experience.
Opportunity for career path Promotions.
We look forward to your application!
Company DescriptionMannassi IT Solutions
Mannassi IT Solutions
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