Job Description

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. 

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what's best for our customers and collaborate to drive progress. 
• Make it happen. We work with intention toward a common purpose and forge ways forward together. 
• Make it better.  We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

Senior Data Analysis Manager

POSITION LOCATION

Richmond, VA

Lynchburg, VA

Remote US (Eastern or Central Time Zones)

This position is available to Virginia residents as Richmond or Lynchburg, Virginia in-office applicants. This position is also available to remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia, or Wisconsin.

YOUR ROLE

As an Operations team member, you’ll play a crucial role in delivering world class customer service and capabilities to our policyholders—now and in the future. We are seeking a strategic, hands-on analytics leader who can translate operational performance into strategic business implications that leaders can act on. You will connect operational drivers to downstream impacts, and distill complex findings into clear, decision-ready stories. This role is central to our ongoing operational transformation efforts and partners closely with Operations, Finance/Actuarial, and Data Transformation teams. Grounded in our values—Make it Human, Make it About Others, Make it Better, Make it Happen—you’ll combine rigorous analytics with practical judgment and thought leadership, helping the organization understand “what’s happening,” “why,” and “what we should do next.”

WHAT YOU WILL BE DOING

• Serve as the key operations analytics subject matter expert bridging operational drivers to financial and actuarial impacts; surface risks, quantify changes in trends/results, and frame the story for a cross-functional business operating group.
• Scope questions, access and prepare data, run analyses, validate results, and publish well-documented outputs with clear assumptions and audit trails.
• Develop data-driven trends and analyses to generate actionable insights, formulate hypotheses and strategic perspectives, and deliver concise briefings to senior leadership through Monthly Business Reviews (MBRs), cross-functional collaborations, and enterprise analytics forums.
• Oversee a small team, accelerating their growth through clear expectations, 1:1 coaching, feedback, and skill-building plans. Cultivate a learning culture upskilling across technology, analytics, and storytelling.
• Establish light-weight templates, KPI packs, and dashboards that clarify performance drivers and accelerate decision cycles.
• Work cross-functionally with Operations, Finance/Actuarial, Operations Analytics, and Data Transformation to align assumptions, methods, and implications.
• Start with rigorous descriptive/diagnostic analysis; as maturity increases, develop calibrated, well-reasoned directional recommendations and scenario views to inform business decisions.

WHAT YOU BRING

• Bachelor’s degree, ideally in a quantitative discipline
• 7+ years in analytics (operations analytics, FP&A, actuarial/financial analysis, or similar) with proven leadership (people and/or complex project)
• Comfort working in less-defined spaces and standing up new capabilities
• Exceptional ability to communicate complex ideas simply and persuasively for non-technical audiences; confident presenting to senior leadership
• Tools (must have): SQL, Excel, and Microsoft 365 (PowerPoint/Word/Teams). Experience with a visualization tool (Power BI preferred).
• Structured, pragmatic, low-ego collaborator who balances speed with rigor and is eager to learn and grow

NICE TO HAVE

• Python or R; familiarity with insurance operations data (claims, contact center, workflow); exposure to Azure/Databricks or similar platforms
• Long-Term Care (LTC) experience and/or ASA/FSA exposure
• Experience building driver trees, unit-cost models, sensitivity/what-if analyses, and operational-to-financial bridge models
• Background working with workflow/PEGA, contact center datasets, claims systems, and KPI standardization
• Participation in large-scale transformation programs and change management efforts

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services

ADDITIONAL

• At this time, Genworth will not sponsor a new applicant for employment authorization for this position.
• No agencies please.

For the State of New York: The base salary pay range for this role starts at a minimum rate of $124,300 up to the maximum of $217,100. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 15% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.

Job Tags

Similar Jobs