Job Description

Job Description

Position: Senior Salesforce Administrator

Location: Orlando, FL

Work Set-up: Hybrid – 3 days in office

Salary: $120K–$180K base + full benefits

About the Role

We are looking for a highly skilled Senior Salesforce Administrator to lead the administration, optimization, and evolution of Salesforce Service and Sales Cloud across a large, multi-site environment. Acting as a trusted advisor and Salesforce subject matter expert, you’ll partner with cross-functional stakeholders to ensure the platform supports business goals, enhances user adoption, and delivers measurable results.

Key Responsibilities

• Serve as the primary Salesforce Service Cloud administrator supporting multi-center support teams and field locations.
• Gather business requirements, design solutions, and deliver scalable Salesforce configurations.
• Manage security settings including roles, profiles, permission sets, and data visibility across divisions and regions.
• Design and maintain custom objects, workflows/flows, validation rules, and dashboards .
• Build complex reporting with role-based access.
• Implement and manage third-party integrations (e.g., CTI, Service Cloud Voice, Cisco Webex ).
• Oversee release management including testing, documentation, training, and adoption.
• Monitor system performance, compliance, and data quality through audits and integrations.

Qualifications

• Bachelor’s degree in Computer Science, IS, Business, or equivalent experience.
• 5+ years Salesforce Service Cloud administration in large, multi-site organizations.
• Proven expertise with Case Management, Omni-Channel, and Salesforce architecture best practices.
• Strong skills in Salesforce Lightning, Flow Builder, automation, and complex reporting .
• Knowledge of Salesforce security and data architecture.
• Salesforce Certified Administrator (additional certifications preferred).

Preferred

• Background in healthcare or other complex, regulated industries .
• Hands-on experience with Service Cloud third-party integrations (Voice, CTI, SMS, email).
• Familiarity with Agile methodologies (Jira, Monday.com, etc.).
• Advanced Salesforce certifications (Advanced Administrator, Platform App Builder).

Why Join?

• Drive enterprise-level Salesforce strategy and platform adoption.
• Collaborate with high-performing, mission-driven teams.
• Gain exposure to cutting-edge AI, automation, and cloud tools .
• Competitive pay, full benefits, and strong professional development opportunities.

Apply Now

If you’re an experienced Salesforce professional ready to take ownership of a high-impact role and shape the way Salesforce drives success across the enterprise, we’d love to hear from you.

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