Job Description

The Retail Bank Operations Manager is responsible for the administration and efficient operation of managing full service branches, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives.

Responsibilities include:

• Provides leadership, training and supervision
• Provides Executive oversight of Bank Operations to Branch Coordinator, Back Office Operations and Loan Servicing Staff
• Project Leader for system projects and conversions
• Participates in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities
• Ensures audit compliance and procedure quality control and recommends and initiates corrective actions; ensures that the Bank is in compliance with established Bank policies, procedures and state and federal regulations
• Contributes to the overall profitability of the Bank; implements costs controls, income generation, and branch marketing efforts; monitors expenses to ensure compliance with budget
• Assists Bank staff in resolving inquiries and providing managerial support
• Participates in various internal committees assigned by Senior Management
• Retail Lending Officer: Services individual portfolio
• Reviews and approves all banking center retail loans
• Bank Security Officer: Maintains knowledge of security and safety policies and strictly adheres to established procedures; ensures staff is properly trained and made aware of any changes to the plan and procedures
• Reviews NSF and overdraft reports for Commercial lenders, customers assigned and all employees; approves or declines such exceptions within established lending limits
• Maintains a superior knowledge of financial industry status and trends
• Manages Internal and External Audits and Exams
• Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of the region including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training
• Processes, solves and answers complex customer transactions, problems or inquiries
• Vendor Management for Deposit and Loan Products
• FDICIA knowledge of internal controls and testing
• System Security for Core system, Transunion, Image Center
• Executive oversight to all Loans products, procedures, origination and servicing
• Order appraisals and environmental
• Sign off on paid loans, titles, and releases of liens

Requirements:

• Bachelor's degree or 10+ years of related experience and/or training; or the equivalent combination of education and experience
• Work related experience must consist of branch management operations, lending and a supervisory background
• Educational experience, through in-house training sessions, formal school or financial industry related curriculum, is required to be applicable to the financial industry
• Mastered experience, knowledge and training in progressively responsible branch management and supervisory activities
• Advanced knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank's products and services
• Advanced experience, knowledge and training in all lending activities and terminology
• Demonstrated ability to cross-sell and explain all Bank products and services with confidence and authority
• Advanced loan product knowledge
• Excellent organizational and time management skills with the ability to provide leadership, supervision and training for employees using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegation skills
• Advanced math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs
• Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, and speak clearly to customers and employees
• Thorough understanding of management procedures; ability to plan department or Bank activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Bank activities; effectively staff (selecting, training and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate)
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations
• Valid TX driver's license when required to drive in the course of performing assigned responsibilities
• Successful NMLS registration is required

This position offers a full range of benefits including Health, Dental, and 401k.

Equal Opportunity Employer

M/F/Disability/Vet.

Member FDIC | Equal Housing Lender | NMLS ID 401285

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