Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
Description We're looking for a Supervising Public Health Nurse to manage programs in our Public Health Division! Join us in our mission to achieve health equity and optimal health for all people in Berkeley through systems change, service provision, and collaboration...
...Work remotely from home booking itineraries, destinations and activities. This is an opportunity to work from home booking air, car, hotel, cruises, sporting events and concerts. We will train you. Core Responsibilities: Serve as primary customer contact providing...
...working relationships and rapport with all patients/families, physicians, employees, and volunteers. Description Assess and treat... ...personal networks; participating in professional organizations Assist the clinical team and patients/families with complaints and...
...DTLA office ORGANIZATIONAL BACKGROUND PACE is a local community nonprofit organization founded in 1976 to provide job training and... ...responsible for assisting the Controller and becoming part of the accounting team which may involve grant accounting and reporting allocations...
...team that values you and your skills? Consider partnering with Floor Coverings International as an independent contractor/flooring... ...teams being considered for this opportunity. Position starts in a contract to hire capacity with ability to move to W2 employee status...