Job Description

Hi, Hope you are doing great. Please go through the job description given below and if you are interested do share an updated word copy of your resume and best time to reach you over the phone. Position: Help Desk Specialist Locations: Remote Duration: Fulltime Job Description:

1. Field incoming user communication via phone call or email, perform initial support and analysis to understand classification and issue.
2. Create and assign incidents in ServiceNow to associated assignment groups based on the nature of the issue.
3. Monitor the status and progress of issues towards resolution, and communicate to relevant parties on incident progress.
4. Experience working with cloud-based telephony system a plus

Required Skills: ITIL Service Management; Information Technology (IT); Service Desk; Call Triage and incident creation; previous ServiceNow experience is required. Must have ability to operate in shifts outside standard working hours. Night shift during the week: 8 PM to 5 AM Weekend shifts: One of the 3 below shifts.

• 5 AM to 1 PM
• 1 PM to 9 PM
• 9 PM to 5 AM

Agents who are slotted to work a shift on Saturday will work the same shift on Sunday. Preferred Skills: Experience with reporting creation within ServiceNow. United Software Group

Job Tags

Full time, Shift work, Night shift, Sunday, Saturday,

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