** Service Specialties Inc**
** Remote Customer Service Representative/Dispatcher**
Centreville, VA 20120
**Who We Are**
Service Specialties, Inc. was founded in 1979 and remains committed to the values that have helped us grow from a small family-owned service business to a leading Northern Virginia residential HVAC and Plumbing contractor.
**Positions Schedule**
* Monday: In the Chantilly office 8AM-5PM (one hour lunch break)
* Tuesday-Friday: Remote work from home 8-5PM (one hour lunch break
**Job Role**
We are seeking a Customer Service Representative/Dispatcher that is positive, detail-oriented, and wants to join a successful team in Chantilly, VA. The CSR/Dispatcher's duties include but are not limited to:
* Dispatching service technicians according to their schedule
* Answering incoming service calls and adjusting technicians schedule as needed
* Resolving customer issues in a prompt and courteous manner
* Maintain customer satisfaction by investigating concerns, routing them to the proper staff and responding to special requirements
* Match type of service required with availability, location and duration of service to maximize productivity, profitability and efficiency
* Making outbound calls to keep the schedule filled and maintain the Company's membership base
* Being a good teammate to coworkers
* Educating customers on our Membership benefits to make them a lifelong customer
**Requirements**
* Previous experience in a call center
* Must be able to type ~70 wpm
* MUST like talking with people and making them happy by using great communication skills
* Ability to work independently as well as within a team
* Be familiar with main cities and locations in Northern Virginia
* Must be detail oriented and have the ability to think proactively
**Remote Work Requirements**
SSI will provide a laptop and cell phone but candidates must provide:
* High Speed internet
* Quiet Workspace with minimal background noise
**Compensation**
* This job role is between $14-$18/hr based on experience
* There are a lot of commission opportunities for this position as well which average an additional $100-$1000+ per month
**Benefits**
* Medical, Dental, Vision, STD, LTD & Life Insurance
* 401k retirement with match
* 7 Paid Holidays per year
* Paid Vacation & Personal Days
* Continued education with periodic classes
...We are hiring a Dishwasher! Both part time and full time positions available. Hours/days vary As a Dishwasher, you will: - Ensure the cleanliness of all dishware. Carefully wash by hand, and safely and skillfully operate the washing equipment, to tho Dishwasher, Shift,...
Role: SCCM Admin Minimum of 5 years of experience in designing, implementing, and supporting SCCM infrastructure in enterprise environments... ..., other technical documents as required and manage local and remote site boundaries, site systems, site roles, inter-site...
Job Description Job Description Are you interested in a new opportunity where you can work independently, make a difference in your community, and delight hundreds of customers every day? Apply to be a Delivery Associate today. We offer competitive compensation, benefits...
...opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented Lead CNO Developer Test Engineer to join our team in Hanover, MD. Responsibilities include, but are not limited to: As a Lead CNO Developer Test Engineer...
...required.Languages:English required.Certifications:Inpatient: Certified Coding Specialist (CCS), Registered Health Information Technician (RHIT), Registered Health Information Administrator (RHIA) or Certified Coding Associate (CCA) by American Health Information Management...