Job Description
Make a Difference from Home
Join a meaningful initiative that helps New Yorkers access long-term, community-based care through Medicaid. As a Remote Bilingual Client Service Representative, you’ll support the New York Independent Assessor Program (NYIAP), providing crucial guidance and enrollment assistance to individuals and families across the state.
This is a fully remote call center position ideal for professionals fluent in Bengali, Hindi, or Urdu (plus English) who are committed to public service, health equity, and client-centered communication.
Work Schedule
Monday–Friday, 8:30 AM–8:00 PM
Saturday shifts: 10:00 AM–6:00 PM (some required)
You will be assigned an 8-hour shift such as:
10:30 AM–7:00 PM
11:00 AM–7:30 PM
11:30 AM–8:00 PM
Key Responsibilities
Handle inbound calls regarding Medicaid enrollment and managed care plans
Educate clients on available healthcare options and assist with plan selection
Accurately process enrollment and disenrollment forms
Perform administrative and mailroom-related tasks as needed
Provide bilingual interpretation (Bengali, Hindi, or Urdu to English)
Document all consumer interactions in internal systems
Escalate complex issues appropriately
Attend regular training to stay updated on program policies
Candidate Requirements
Required:
Must reside on the East Coast (New York State preferred)
High school diploma or equivalent (college degree a plus)
Fluent in English and Bengali, Hindi, or Urdu (spoken and written)
At least 2 years of experience in customer service or human services
Typing speed: 35 WPM or higher
Tech-savvy with strong communication and multitasking skills
Dependable, punctual, and able to work in a remote team environment
Preferred:
Experience in a call center, healthcare, or public service setting
Familiarity with Medicaid, managed care, or state health programs
Remote Work Requirements:
Windows 10 PC or macOS Catalina (10.15) or newer
Wired USB headset with microphone (Bluetooth not permitted)
Stable internet: 25 Mbps download / 5 Mbps upload (no mobile hotspots or public/shared Wi-Fi)
Quiet, private home workspace free from distractions
Ability to work efficiently with multiple systems or dual screens
Why Join Us?
Make a meaningful impact in the lives of New Yorkers
Be part of a mission-driven program dedicated to public health and equity
Work from home while serving diverse communities in need.
Submit your resume highlighting your language proficiency and customer service experience. Qualified candidates will be contacted for interviews shortly after application.
We are an equal opportunity employer and welcome all qualified bilingual applicants ready to support underserved communities through accessible healthcare services.
Company Description1st Choice is a professional management consulting firm with more than two decades of experience delivering innovative consulting, technology, and staffing solutions to federal and commercial organizations throughout the United States.
At 1st Choice we embrace diversity of humanity and all it brings to creating an innovative environment. 1st Choice exhibits a compelling workplace through its ethically driven team and diverse academic backgrounds the staff delivers to the organization. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.1st Choice is a professional management consulting firm with more than two decades of experience delivering innovative consulting, technology, and staffing solutions to federal and commercial organizations throughout the United States.\r\n\r\nAt 1st Choice we embrace diversity of humanity and all it brings to creating an innovative environment. 1st Choice exhibits a compelling workplace through its ethically driven team and diverse academic backgrounds the staff delivers to the organization. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.
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