Job Description

Job Description

Job Description

Position Title:

Quality Specialist

Organization:

Lufthansa Technik Puerto Rico (LTPR)

Department:

Quality

FLSA Classification:

Exempt

EEOC Job Category

(2) Professional

Revision Date:

September 13, 2023

1. Position’s Connections

Position of the direct supervisor

Head of Quality

Positions of the direct subordinates

None

1. Description of the Position

Responsible for the performance of quality function within LTPR quality department. Must be thoroughly familiar with the applicable regulations, RSQCM, Repair Station Training Program, and the IQ MOVE processes used by LTPR for ensuring work is performed properly.

1. Essential Responsibilities

• Perform quality audits to review the compliance and effectiveness of maintenance procedures and Quality system at regular intervals and to ensure any observed non-compliance and poor standards are brought to the attention of appropriate staff.
• Perform regular spot checks within the organization to ensure compliance or to identify deficiencies with 14 CFR requirements and Repair Station Procedures.
• Interface with all departments regarding quality assurance.
• Review the supplier/distributor list to ensure they are authorized before purchase orders are issued.
• Conduct audits and authorize contract maintenance providers.
• Monitor technical training that corresponds to the level and specification required by the Approved TPM.
• Ensure that periodic checks are made on all inspection tools and the calibration of precision equipment used by the repair station. Further ensure that current records of those inspections and tests are maintained.
• Check proper tagging and identification of all parts and components as outlined in this manual.
• Verify that un-airworthy parts are segregated and quarantined in such a way as to prevent their reuse as serviceable parts.
• Check entries made into maintenance logs, job cards & work orders IAW 14 CFR part 43 and Operator/Air Carrier manuals (as required).
• Perform quality investigations for accidents, incidents, and warranty occurrences.
• Perform root cause analysis, define corrective and preventive actions and support affected parties implementing those actions.
• Take part in hazard identification activities in the location.
• Track, analyze and report from all quality sources.
• Take part in the Project Team of a layover.
• Liaise with Aviation Authorities and Customer Representatives on quality issues, audits, and queries.
• Issue, revoke company authorizations and conduct authorization boards.
• Issue (re-collect) stamps and maintain LTPR register of valid stamps issued to authorized persons to ensure verification of eligibility.
• Provide support to development and implementation of quality programs.
• Assist the Quality Manager as directed.
• Ensure the proper and timely filing of reports on serious failures, malfunctions, or defects.
• Oversee the Corrective Action Program and determine the appropriate actions to be taken when deficiencies are discovered or reported.
• Coordinate with the Quality Manager to determine whether incidents or alleged non-compliance with the regulations should be reported to the FAA under the Voluntary Disclosure Reporting Program described in AC 00-58, as revised.

1. Other Responsibilities

• Maintains working area clean and organized.
• Comply and ensure compliance with company policies, procedures, local and federal regulations.
• Perform other tasks and projects, as requested.
• Ensure adherence to compliance culture requirements.

1. Education, Skills, and Competencies

• Bachelor’s degree in aviation, engineering or equivalent or relevant experience in related field.
• Minimum 3 years work experience in quality management system, preferably with ISO9001 (EN9110) standard.
• Fundamental understanding of a quality system and its development, documentation, and implementation to international standards and/or requirements.
• Thorough understanding of problem solving and quality improvement tools and technics.
• Understanding human factors and motivation.
• Detailed understanding of FAA 14 CFR.
• Detailed knowledge of the relevant legislation.
• Experience in conducting audits (planning, preparation, execution, reporting results and follow-up)
• Fluent in English and Spanish (written and spoken)
• Computer literate
• Team spirit, sense of responsibility and good interpersonal skills
• Ability to work independently.
• Flexibility according to workload during the project phases
• Ability to generate new ideas and identify potential for improvement within his working area.
• Cultural competence
• Good analytical skills

1. Working conditions

• Office environment. This job operates in a professional office environment.

1. This role routinely uses standard office equipment such as computers, phones, photocopiers, fax, scanner and filing cabinets.
2. Could often work more than 40 hours per week, including on evenings and weekends. Also usually travel often for work.
3. The workspace may range from a desk in an open layout cubicle, a private office or working remotely from home.
4. Being a international company, there will be a linguistic diversity.
5. The temperature will be in a comfortable range. Sometimes it may be colder than normal.
6. Available to travel abroad

1. Physical Demands (if applicable)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand, walk, sit, squat, bend, and talk and hear.
• Must be able to use a computer keyboard, mouse, and office equipment.
• Specific vision abilities required by this job include close vision, distance vision and color vision and ability to adjust focus.
• Sitting for Extended Periods: the job requires prolonged periods of sitting at a desk or computer.
• Computer Use: the position involves extensive computer use, including typing, using a mouse, and staring at a screen for extended periods.
• Lifting and Carrying: the job requires lifting or carrying items, even if they are relatively light, like office supplies, files, or equipment.
• Repetitive Motions: there are repetitive motions involved, such as typing, filing, or data entry.
• Standing or Walking: While office jobs are generally sedentary, there may be occasions when standing or walking is required, such as during meetings or when using office equipment.
• Communication Skills: communication is essential in an office setting. Include any relevant requirements for speaking, listening, and effective communication.

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