Printer/Copier Technician (In-Person) Job at Sage Solutions Group, Livermore, CA

NmRJVzFieG1BbDUzYi9EeitoMVFLQUp6Mmc9PQ==
  • Sage Solutions Group
  • Livermore, CA

Job Description

Job Description

Job Description

MPS TECHNICIAN – LIVERMORE, CALIFORNIA – ON-SITE
As an MPS Technician, you are responsible for proactive and reactive services on devices we service. In this role, you will coordinate with other technical partners to ensure quick and correct fixes/changes are made to the machines. You will support new installations and decommissioning of out-of-date devices while promoting excellent customer service as an imageOne team member!

Responsibilities:
  • Proactive and Reactive break/fix service on HP and Xerox A3/A4 devices
  • Proactive and reactive toner replacement
  • Remote triage and management/administration of fleet management tools and data collection agents
  • FM audit, Xerox CWW, and HP’s Web JetAdmin
  • Ensuring all devices are reporting and communicating
  • Accurate asset control and accountability of entire fleet
  • On site inventory organization and management
  • Maintaining and regularly adjusting needs to auto replenishments
  • Toner/parts ordering and recycling
  • Support of new device installation, moving devices between sites, and removing/decommissioning end of life devices
  • Administration and support of customer print solutions
  • PaperCut MF
  • Delivering an extraordinary customer experience
  • Being a representative of imageOne
  • Ad hoc reporting of customer metrics and service insights
Requirements:
  • Experience in printer repair
  • Preferred: HP and Xerox manufacturer certifications (including A3/copier lines)
  • Knowledge and experience with IT ticketing systems
  • Preferred: ServiceNow and EA
  • Experience with 3rd party print based solutions
  • Preferred: PaperCut MF
  • High attention to detail and follow through
  • Ability to attain government security clearance (top secret)
  • Preferred if already attained
  • Excellent communication skills – both written and verbal
  • Professional attitude with a desire to learn and grow
  • Proficient with Microsoft O365 suite
  • Strong interpersonal and analytical skills
  • Alignment with imageOne core values
imageOne benefits:
  • Amazing workplace culture
  • Competitive salary
  • Profit bonus program
  • Medical, prescription drug, dental, and vision benefits
  • Health savings account benefits
  • Flexible spending account benefits
  • Company-paid life insurance
  • 401k matching program
  • Paid time off program
  • Additional days off: Community Service Day, Your Birthday, We Care Friday (Surprise Friday off)

 

Powered by JazzHR

pYJ3GnHUB1

Job Tags

Remote job, Flexible hours,

Similar Jobs

Serco

Employment Job at Serco

Full job description Position Description : JOIN OUR TEAM to assist and prepare ~200,000 servicemembers who separate annually from the United States Military begin a new life chapter as a civilian. The Department of Labor (DOL) Veterans Employment and Training...

Quicksilver Express Courier

Company Van Delivery Driver Job at Quicksilver Express Courier

 ...full range of professional courier and delivery services. Quicksilver has been a long time...  ...open 24/7/365 with employee delivery drivers, dispatchers and customer service representatives...  ...Driving within the last 5 years. ~ CARGO VAN DELIVERY EXPERIENCE REQUIRED ~ Android... 

First Step Sports Ltd

Head Soccer Coach Job at First Step Sports Ltd

Head Soccer Coach Job Decription Are you passionate about soccer and skilled at inspiring young athletes? Join Los Angeles Soccer School (LASSO) as a Head Coach, and play a pivotal role in shaping the next generation of soccer stars! Los Angeles Soccer School... 

The GEO Group

SUBSTANCE ABUSE COUNSELOR Job at The GEO Group

 ...Description Job Description Overview Want to join a company where you can make a real difference? Our team is looking for a Substance Abuse Counselor who is passionate about people and believes every individual deserves the best quality mental health care. This is your... 

Fairwinds

Marketing Email Specialist Job at Fairwinds

 ...positive work/life balance.We are looking for an experienced Marketing Automation Specialist to join our Marketing team in our downtown Orlando office....  ...personalization and dynamic contentDesigns and develops email templates, which will include coding of emails using HTML,...