Job Description

**Other**

**PBX Operator (Part-Time) @ Hotel Roanoke & Conference Center**

PBX Operator (Part-Time) @ Hotel Roanoke & Conference Center Benchmark Hotel Roanoke Roanoke VA

**PBX Operator (Part-Time) @ Hotel Roanoke & Conference Center**

**Company:**

Benchmark Hotel Roanoke

**Location:**

US

**Category:**

Other

**Degrees Required:**

Not Specified

**Employment Type:**

Part-Time

**Manages Others:**

No

**Requirements:**

**Come be a part of something bigger!**

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our **diversity**, **positive service attitude** and **determination** to succeed. Come be a part of our Be the Difference culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees **Work-Life Effectiveness** through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

* Full Time employees have access to Medical and Dental insurance to fit your needs

* Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)

* 401K match (Let us help you build your financial future)

* Companywide Hotel Room Discounts (Who doesn't love to get away)

* Paid Time Off

* Employee Assistance Program (We are here to support you)

* Employee family events (bring the kids!)

* Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few

* Many more, please inquire for more details

The Hotel Roanoke & Conference Center, Curio Collection by Hilton has been awarded the esteemed AAA Four Diamond Designation Rating for lodging and restaurants for the third straight year. The hotel is part of the exclusive Curio Collection by Hilton, a global portfolio of upper upscale, one-of-a-kind hotels and resorts all celebrated for their individuality.

Built in 1882, the Tudor-style Hotel Roanoke is listed on the National Register of Historic Places, and is a member of the International Association of Conference Centers. The Hotel Roanoke & Conference Center is located in the Gainsboro neighborhood of Roanoke, Virginia.

The Hotel Roanoke & Conference Center today features 329 luxuriously appointed guestrooms and a 63,000- square-foot, high-tech conference center. It is a joint project of Hotel Roanoke LLC, the City of Roanoke and Virginia Tech.

Discover our beautiful, historic hotel at

What you will have an opportunity to do:

We are looking for a highly motivated individuals to join our team as a PBX Operator. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they call the resort/hotel. While answering the phones, the PBX Operator is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to WOW people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

* To answer incoming calls within 3 rings and to direct calls throughout the resort providing courteous guest service, using guest name and responding promptly to guest questions, complaints or requests.

* To dispatch all guest calls through radios or devices to the appropriate departments

* Become fully familiar with the resort's outlets and services available to the guests and be able to provide accurate information on guest services at all times.

* To obtain updated information daily on resort events and be able to accurately answer inquiries about these events.

* Understand how to operate accurately the resort telephone system SMS system to provide maximum courteous and efficient telephone service to all customers.

* To log and clear all guest calls into the HOT SOS system. Call back system to clear all calls (using guest name)

* To follow up with all guest calls and complaints (using guests name)

* Be able to perform concierge duties including restaurant reservations, resort activities, off property attractions

* To Log and store all guest packages following all procedures

* Maintain the PBX area in a neat and orderly manner.

* Be familiar with the resort's emergency procedures to pay a key role in the event of an emergency.

* High school diploma or equivalent

* A strong desire to make an impact on other people

* An outgoing and engaging personality

* Computer skills

* Excellent verbal and written communication skills

* Ability to work in a fast-paced setting

* Ability to stand for the duration of the shift

* Must be available to work various shifts including weekends and holidays

***Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.***

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