Job Description
The Role Under the supervision and direction of the VP of Student Success with a dotted line to the Director of Care Experience, the
Part-Time Care Coordinator, Student Success Coach provides industry-leading quality care coordination services directly to TimelyCare members by obtaining member's preferences for their care, identifying resources to meet the member's needs, and support in the facilitation of referral requests. This position involves using technology that complies with both HIPAA and FERPA standards to communicate with our members, providers, and campuses regarding important care coordination activities and will collaborate across all service lines providing seamless continuity of care. The successful candidate will research, coordinate, and link students with appropriate school, community, or insurance plan resources by providing direct support and services to members. The Care Coordinator role is a key contributor to the overall success of the Care Experience team.
Part-Time Schedule (25 hours per week): Shift: Monday-Friday (10am-3pm CST)
What You'll Do - The selected candidate will be responsible for providing white-glove, compassionate, and high-quality care coordination services to members for all TimelyCare service lines (i.e. Counseling, Psychiatry, Medical, Health Coaching, and Student Success) by removing barriers and providing end-to-end resolution to members' presenting referral needs and will support in connecting members with services outside of TimelyCare as indicated.
- Work as a vital member of an integrated multidisciplinary team responsible for meeting students' healthcare, academic, and basic needs.
- Coordinates with internal and external partners ensuring member and provider requests and questions are handled appropriately and in a timely manner.
- Provide direct coaching, support, and connection to campus resources to members via TimelyCare applications/platform.
- Maintain positive relationships with internal and external partners.
- Provide education along with effective and impactful information and solutions to members' presenting needs, including anticipating needs and acting proactively.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
- Responsible for communicating directly with members (video, audio, text, email, etc.) who have recently utilized TimelyCare services to provide additional support that may be needed following their visit.
- Collaborates with key point people on college campuses of students/employees who have been referred for further evaluation
- Assists and collaborates with internal and external partners with accommodations letters, records requests, and provider deactivations.
- Actively monitors all flagged comments through the online Peer Community. Escalates to the Crisis Response Team when imminent crisis comments present so that immediate care can be provided.
- Maintain all records confidentially and securely.
- Develops knowledge of community resources and coordinates care between TimelyCare services and external resources such as community resources or those located on campus.
- Refers cases to care progression as appropriate.
- Performs other duties as assigned while managing workload and assignments effectively.
What You Bring - Master's degree in the mental health field (e.g. professional counseling, social work, or marriage & family therapy), required.
- Minimum of three years experience providing direct customer support.
- Working knowledge of healthcare, telehealth, and wellness programs.
- Previous experience in case navigation , care coordination, or patient care preferred.
- A keen eye for detail.
- Strong written and verbal communication skills.
- Proficient with a variety of technologies; Microsoft Office, ZenDesk, Zoom, Slack, OhMD, Google Workspace
- The ability to break down referrals with agility, empathy, and thinking critically about the impact of collected information for students.
- Problem-solving skills
- Excellent interpersonal skills and ability to engage with diverse communities
- Ability to work on multiple computer platforms simultaneously to manage caseload in addition to excellent typing skills.
- Experience on multiple levels with computers
Benefits + Perks - Semi-annual variable bonus eligibility
- Phone reimbursement
- 401(k) with employer match, eligible after 1 year tenure
- Computer equipment is provided
- Free access to TimelyCare's virtual medical and behavioral health support
- Mission-driven company with a supportive team culture
- Spot Bonus for Holiday Work - $250
- Eligible to attend Timely Care CEU events sponsored by APA
The salary range for this opportunity is $25,125 - $28,125 per year, depending on education and experience. This is the base pay. You will be eligible for a discretionary bonus in addition to the base pay, to be discussed during the interview process. TimelyCare
Job Tags
Holiday work, Part time, Immediate start, Remote job, Shift work, Monday to Friday,