Job Description

Meet Our Team:

We are looking for an enthusiastic and detail-oriented college intern to join our online support community team. As a Community Moderator Intern, you will be key in creating a welcoming and supportive environment for our community members. Your role will involve monitoring interactions, responding to inquiries, and assisting in resolving issues to ensure a smooth and positive user experience. This internship provides an excellent opportunity to gain hands-on experience in community management, customer support, and online communication.

Picture Yourself at Pega:

Pega's internship program serves as an exceptional launchpad for students, bridging the gap between academic prowess and thriving in the professional realm. We don't just cultivate good students; we elevate them to greatness by empowering them to conquer substantial challenges. At Pega, we champion the notion that brilliance knows no hierarchy or geographical bounds-it can emerge from anyone, anywhere. Our internships are designed with a clear mission: to equip students with invaluable business acumen, embolden them to contribute to consequential real-world projects, and facilitate seamless global collaboration. All the while, we ensure that their efforts are handsomely rewarded with a competitive compensation package. Join us and turn your potential into tangible achievements.

What You'll Do at Pega:

* Actively monitor community forums for new posts and comments.

* Respond to user inquiries and provide timely and helpful assistance.

* Moderate discussions to ensure compliance with community guidelines and maintain a respectful environment.

* Identify and escalate issues that require attention from the community management team.

* Contribute to the development and improvement of community guidelines and processes.

* Assist in gathering and analyzing community feedback to identify trends and areas for improvement.

* Participate in team meetings and contribute ideas for community engagement initiatives.

Who You Are:

* Currently enrolled in a college or university.

* Excellent written and verbal?communication skills.

* Strong interpersonal and problem-solving skills.

* Ability to work independently and as part of a team.

* Proficient in using social media platforms and online community tools.

* Interest in customer service and community building.

* Experience with online community moderation or customer support.

* Knowledge of relevant social media platforms and analytics tools.

Pega Offers You:

* The opportunity to collaborate on meaningful, real-time projects with diverse global teams

* The chance to engage in professional development through seminars and our "Coffee Break Series" with Pega's Founder, CEO, and Executive Leadership Team

* Participation in dynamic events tailored for Pega and interns, including social outings, volunteer opportunities, group projects, and more

* The potential to secure a full-time offer

* Guidance and daily support from your manager, colleagues, and a mentorship program

* A competitive salary with a range of fun benefits

* A casual, flexible, and fun work environment

Job ID: 20988

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