Job Description

Online Shopper page is loaded **Online Shopper**

**Online Shopper**

locationsCub Foods Southdale - 6775 York Ave S, Edina, MN 55435 time typePart time posted onPosted 13 Days Ago job requisition idR-0001955 **POSITION TITLE:** Online Shopper

**ACCOUNTABLE TO****:** Customer Service Manager or Assistant Store Director

**CLASSIFICATION:** UFCW Local 663

**RANGE OF PAY:** $10 - $15.25 per hour

**SCHEDULE:** Sunday Saturday, varied hours

**PRIMARY OBJECTIVE**

Primary emphasis in this position is on shopping orders that have been submitted online and filling them with the freshest and best quality product available. When necessary, makes decisions on substitutions and communicating with customers who are not present in store with the goal of maximizing sales and customer satisfaction. Accurate processing of orders while maintaining positive customer relations is essential. This position requires ongoing positive customer interaction and providing prompt and courteous service. This position also requires ongoing social skills/verbal interaction, iPhone/iPad/scanner operation, lifting, walking and standing. Position functions and work hours may vary according to business needs. Daily assignments and work direction is provided by the Customer Service Manager, Assistant Store Director or E-Commerce Lead.

**ESSENTIAL POSITION FUNCTIONS**

* Performs order fulfillment

* Retrieve online order using a smartphone, and shop the store to fulfill customers request using a scanner as product is placed in the cart

* Completes assignments in allotted time

* Ensure quality selection of product

* Execute on completion times and order accuracy

* Effective communication and coordination with other departments and store staff

* Provide comparable products for substitution

* Prepare orders by ringing up and bagging orders in an efficient and effective manner

* Stage orders to prepare for customer pickup

**Assist customers when shopping**

* Greet, offer assistance, and thank customers

* Answer or refer questions, and respond to customer requests as needed

* Bring customers to location of item

* Direct customer problems to management as appropriate

**Performs runner function**

* Responsible for bringing orders to customers vehicle in parking lot

* Acknowledges customers arrival in a timely manner via appropriate technology

* Safely and promptly brings order and loads into customer vehicle

* Uses greet, offer and thank to provide best in class customer service

**Performs clean-up of staging area**

* Picks up and organizes area used for processing and staging of orders including coolers, freezers and shelving along with register and floor

**Maintain food and groceries at proper temperature in accordance with food and safety standards to ensure food quality and customer satisfaction**

**Follow all store and department policies and procedures**

**Perform other duties as assigned or delegate**

**Americans with Disabilities Act (ADA)**

Jerrys Enterprises, Inc. will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit the store to which you are applying.

**Privacy**

We respect our applicants privacy. Applicants will be required to provide specific information to complete the application process. The information you provide, unless otherwise specified, will only be used in regard to our employment decision.

Jerrys Enterprises, Inc. has a unique commitment to the customer and a strong history of excellence. For over 50 years we have been your neighbor, serving you, the purposeful, family-focused and smart shopper. Our customers are our top priority, and our friendly staff works hard to make sure your shopping experience is exceptional. Our food market is determined to deliver quality perishables, convenience, competitive pricing, and an authentic neighborhood experience. We make it easy to shop local, eat healthy, go organic and enjoy fresh food!

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