Job Description

Location

2008 N Garey Avenue Pomona, 91767

Description

$2500 Sign-on Bonus!

Tri-City is currently hiring to fill one vacancy for an Office Assistant within our Access to Care ("ATC") Team.  The Office Assistant positions are for experienced clerical staff who will provide a variety of clerical and administrative program support duties within a behavioral health clinical setting for the ATC Team, but will primarily assist with the ATCs registration process. This position will be responsible for a high volume of data entry and electronic health record entries. This position will report to a Clinical Supervisor.

This position will perform the following essential duties, including, but not limited to:

• Performs a variety of office support duties related to the assigned work unit; gathers information from a variety of sources, including data systems and clients for the completion and processing of forms, records, and other documents; contacts individuals, other departments, or agencies to obtain additional information.

• Directly interacts with potential clients seeking mental health services to review important enrollment documents (i.e., Consent Forms, Privacy Policy, etc.)

• Interacts daily with a multi-disciplinary team to support individuals with the registration paperwork process.

• Interacts with adults, children, families, caregivers, and other agencies to support the enrollment process.

• Conduct daily appointment reminders.

• Receives and screens visitors; provides general information to clients, visitors, vendors, and staff, in person and on the telephone; assists clients by referring them to sources of information, hands out standard forms and explains how to complete them; answers requests for information or refers to other Authority staff.

• Inputs, updates, tracks, and extracts information into appropriate databases, billing systems, and files; searches records and files for pertinent data.

• Maintains records, logs, files, and other forms of information, including various demographic reports.

• Proofreads and checks files including charts and other documentation for accuracy, completeness, and compliance with departmental policies; makes copies, schedules appointments, and types correspondences and memos.

• Collects and maintains client financial information/fees and related documents and enters the information into billing systems; keeps all client financial information updated.

Job PDF: 

Ideal Candidate

QUALIFICATIONS

Education and Experience

Education:

• Equivalent to completion of the twelfth (12th) grade.

Experience:

• Two (2) years of clerical office support or customer service experience.

Licensure: Must have and maintain a valid Driver’s License with a satisfactory driving record and meet Agency vehicle insurance standards.

Preferred candidates will be bilingual in Spanish, have experience with Electronic Health Records, and can type 45 wpm. 

Benefits

FULL-TIME EMPLOYEE BENEFITS:

NEW!  Sign-on Bonuses:  $2500 for eligible positions.

Merit Salary Increases: Annually based on performance, budget availability and supervisor approval.

CalPERS Pension: 2% @ 55 for Classic Members and 2% @ 62 for PEPRA Members; employee contributes 7% for Classic and 7.75% for PEPRA. No Social Security. 

Vacation:80 hours per year, increasing with years of service with a maximum of 240 hours; cash out option available.

Sick Leave: Full-Time employees = 88 hours per year with no cap.

Holidays: 11 paid holidays per calendar year plus an additional 16 hours of Floating Holidays.

NEW!Longevity Pay: $2500 at 5 years of service; $5000 at 10-35 milestone years of service.

REVISED!Flexible Work Schedule: 9/80, 4/10 and/or intermittent teleworking, where applicable and approved by supervisor. **

Health Insurance:Medical (Kaiser HMO), dental (MetLife PPO) and vision coverage (EyeMed) of which 80% is paid by Tri-City Mental Health Authority (TCMHA).

Life Insurance: Paid at one times annual salary, paid by Tri-City MHA with additional optional coverage available.

Deferred Compensation (457b): Available to interested employees; no employer match.

Additional Optional Benefits: EAP, FSA, STD/LTD & ADD, Bilingual Incentive Pay, On Call Pay, Employee Referral Fee Program, Loan Forgiveness, Credit Union available through CU of So Cal, paid time off for Continuing Medical Education (CME) and more.

**Availability of flexible schedule and days of regular day off is dependent upon the needs of the Department and approval from Management.

Special Instructions

REQUEST FOR ACCOMMODATION:Tri-City Mental Health Authority will make reasonable accommodations in the recruitment process to accommodate disabled applicants.  If you are invited to participate in an examination or interview and have a disability for which you require an accommodation, please contact the Human Resources Department at hr-team@tricitymhs.org.

Tri-City Human Resources Department may contact candidates via email or phone.  Please pay attention to both forms of communication as information regarding application status may be made by email or phone.

Tri-City does not cover the cost of relocation fees.

HEALTHCARE WORKER MANDATED VACCINATIONS

As a public behavioral health care agency, Tri-City is committed to ensuring the safety and well-being of our staff and clients. As part of our commitment to maintaining a healthy workplace environment, we have established the following requirements and guidelines:

• Proof of Vaccination:All new hires are required to provide proof of vaccination against COVID-19 upon employment. Alternatively, you may seek an exemption under our Mandatory COVID-19 Vaccination policy.
• Booster Doses:Eligible new hires must also receive booster doses of the COVID-19 vaccine.
• Mask Requirement:Employees may remove their masks in the workplace if they meet the following conditions:
  • Receipt of the 2023-2024 COVID-19 vaccine, available from Pfizer, Moderna, or Novavax.
  • Receipt of an annual influenza vaccine.
  • Submission of proof of both the updated COVID-19 2023-2024 vaccine formula and the annual influenza vaccine to Human Resources.

Please be aware that individuals with an approved exemption must continue to wear masks while at work, as per our COVID-19 policy.

Recruitment Contact

Contact email: 

hr-team@tricitymhs.org

Job Tags

Similar Jobs