The Solution Consultant/Functional Analyst will have 5+ years of experience specialized in Microsoft Dynamics 365 Customer Service and Power Platform who will play a crucial role in implementing and optimizing our Dynamics solution to meet business needs. Role/Responsibilities Extensive understanding of Microsoft Dynamics 365 module Customer Service, Power Platform and Integrations Knowledge of the platform's capabilities, limitations, and best practices for customization. Experience in automotive industry can be valuable for understanding sector-specific requirements and challenges. Requirement Gathering: Collaborate with stakeholders to understand business needs and processes. Conduct workshops and interviews to elicit requirements and document them comprehensively. Translate business requirements into functional specifications. Design solutions that leverage standard functionalities of Dynamics 365 and identify areas requiring customization. Configure the Dynamics 365 environment to align with business needs. Customize entities, workflows, forms, and dashboards as required. Plan and oversee the integration of Dynamics 365 with other systems (e.g., ERP, CRM, third-party applications). Ensure data consistency and integrity across integrated systems. Lead or assist in the deployment of Dynamics 365 solutions. Support in development of user manuals and training materials. Offer ongoing support and troubleshoot issues post-implementation. Create detailed documentation of the configuration, customizations, and integrations. Maintain documentation for future reference and auditing. Skills and Competencies Strong analytical and problem-solving skills to assess complex business processes and design appropriate solutions. Excellent verbal and written communication skills to interact effectively with stakeholders at all levels. Ability to convey technical information to non-technical users. Familiarity with project management methodologies (e.g., Agile, Scrum) to manage projects efficiently. Ability to coordinate tasks, manage timelines, and ensure tasks stay on track. Understanding of the technical aspects of Dynamics 365, including architecture, data models, and integration points. Ability to work closely with technical teams (developers, IT staff) to implement and support solutions Omni Inclusive
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