Job Description

** Medical Front Desk Receptionist**

** Associated Urological Specialists**

** Orland Park, IL**

** **OVERVIEW:** The Medical Front Desk Receptionist is responsible for basic clerical tasks such as answering the phones, greeting patients and visitors, scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, check-in and check-out, collecting co-payments, deductibles, and any other patient owed account balance, filing and medical records. The Front Desk Receptionists must ensure that all procedures, from pulling correct patient files to charting insurance information, are closely followed so that the medical team can concentrate on the well-being of the patients. Front Desk Receptionists must interact smoothly with back office personnel and helps in the back-office area, if needed. **ACCOUNTABILITIES/NATURE AND SCOPE:** The Medical Front Desk Receptionist will have the following accountabilities (but are not limited to): 1. Welcomes and greets all patients and visitors, in person or over the phone 2. Answers the phone while maintaining a polite, consistent phone manner using the following proper telephone etiquette: a. Being an active listener focusing on the speaker and the issue being discussed, trying not to interrupt, being aware of non-verbal communication, avoiding talking to someone else b. Having good phone manners by answering quickly (at least by the third ring), speaking slowly and clearly, and asking permission before placing a caller on hold c. Maintain confidentiality by being cautious about the information given over the phone keeping in mind that other people may hear your conversation d. Considering the following: Always thank the caller for calling Never hang up first When taking messages, be as detailed as possible Staying calm and polite even when a patient/visitor is rude to you 3. Responsible for keeping the area clean and organized 4. Registers new patient and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards) 5. Collecting patient past due balances 6. Scanning incoming faxes 7. Generate batch transmittal reports for each day 8. Facilitates the patient flow by notifying the provider or other medical staff of the patients arrival, being aware of delays, and communicating with patients and clinical staff 9. Responds to inquiries by patients, prospective patients, and visitors in a courteous manner 10. Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment 11. Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended. 12. Ensures proper hand off of responsibilities once their task is completed 13. Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts 14. Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions. 15. Consistently demonstrates good use of time and resources. 16. Adherence to HR & Corporate policies and procedures. 17. Ensuring that all medical records are accurate and complete within the SBU for all patients. 18. Ensuring compliance of healthcare regulations, medical laws and high ethical standards. 19. Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse. 20. Performs other position related duties as assigned **EDUCATION & CERTIFICATION:** A minimum of High School Diploma or General Education (GED). Graduate from a vocational or technical school preferred. Proficiency must be attained via on-the-job training and orientation. Certification in Front Office Administration, preferred. **QUALIFICATIONS, SKILLS AND ABILITIES:** The Front Desk Receptionist must have a minimum of 1-3 years experience in a in a physician office setting preferably within the urology specialty. Customer service skills experience is a must. Excellent oral and written communication skills. Proficient interpersonal relations skills. Must have strong computer skills to handle clerical tasks, including working with office and EMR systems. Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.). Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding a plus. **COMPUTER SKILLS:** To perform this job successfully, an individual should have the knowledge of: Internet Software; Word Processing Software (Microsoft Word); Electronic Mail Software (Microsoft Outlook); Electronic Health Records (EMR Software); Practice Management Software (AllScripts)**

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