Job Description

Local Preferred Job Description: We are seeking a skilled Mainframe Application Support Engineer with strong expertise in Mainframe technologies (JCL, COBOL, DB2, CICS) and production support. The candidate will be responsible for providing L2/L3 application support, monitoring applications, managing incidents, and ensuring smooth day-to-day operations. The role requires effective client and vendor interaction, strong troubleshooting skills, and adherence to SLAs and change management processes. Key Responsibilities:

• Provide production support (L2/L3) for applications running on Mainframe technologies.
• Develop, enhance, and support applications using JCL, COBOL, DB2.
• Monitor application health and notify stakeholders of any issues.
• Manage incident queues in ServiceNow and resolve within SLA timelines.
• Perform validations and system checks post-production deployments.
• Work closely with multiple teams to resolve issues with file transmissions and data flows.
• Ensure all vulnerabilities, variances, and audit findings are addressed on time.
• Prioritize and complete assigned tasks within deadlines.
• Collaborate with client and vendor partners to maintain smooth BAU processes.

- JCL, COBOL, DB2, CICS

• SAS, DYL, Hogan
• Tivoli Work Scheduler

• Experience in ServiceNow and Jira for incident/change management.
• Proven application support experience (L2/L3) in Mainframe environments.
• Strong communication and client interaction skills.

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