Job Description

Job Description

Lounge Attendant needed for Airport Lounge

DFW Airport

Plaza Premium Lounge

Pay: $20.00 per hour

Plaza Premium Group is the global leader in airport lounges and hospitality! With over 25 years of experience, we are redefining travel by creating seamless, world-class airport experiences in over 350 locations worldwide. From award-winning lounges to premium airport services, we take pride in delivering exceptional comfort, convenience, and care to travelers. As a dynamic and fast-growing company, we offer exciting career opportunities, a diverse and inclusive workplace, and the chance to be part of a team that’s shaping the future of travel. If you're passionate about hospitality and thrive in a fast-paced, customer-focused environment, we’d love to have you on board!

The Lounge Attendant is a personal representation of the service and overall hospitality of the staff and the Lounge. While guests are waiting to be checked-in or waiting for assistance, it is the job of the Receptionist to ensure that the guests are made comfortable and kept informed of the status of their needs or wait times. We create unforgettable experiences for our guests!

Upon guest’s arrival to their tables, the Lounge Attendant will greet them and will offer a delightful experience by ensuring that their every need is met. Tables will be kept clean at all times, drinks refilled, and special food allergies or other accommodations tend to.

The duties of a Lounge Attendant include:

• Ensure guest satisfaction
• Provide information of the airport and its facilities (Flight schedules and airlines information, direction to the departure gates, etc.) to the customers.
• Assist passengers with their luggage if required. Prepare and serve coffee, cappuccino, latte, and alcoholic drinks, upsell premium drinks, while monitoring the alcoholic consumption of customers.
• Carry out regular checks of all areas of the lounge.
• Be able to work as a team and assist other colleagues within different responsibilities
• To be successful, you’ll need patience, empathy, the ability to listen and a knack for making informed decisions in sometimes stressful situations
• There will be moments where you will be required to remain calm, positive, and caring even when our customers are not
• Welcome guests and assist them throughout their stay
• Be knowledgeable about the lounge and the services it provides.
• This may include providing information on the facilities and the services able to be booked.
• Restock food, beverages, snacks, coffee, cups, glasses, ice, etc. in all service areas as necessary
• Certification and/or Food Handlers / Food Managers Permit, as applicable

Minimum Qualifications:

• High school diploma or GED is required
• Must be authorized to work in the U.S.
• Ability to read, write, fluently speak and understand the English language.
• Related background in hospitality, customer service, or restaurant/bar service
• Pass and maintain all necessary licenses and certifications including, but not limited to, state liquor seller-server certification (TIPS/TABC) and state/local health department food handler certification.

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