EKPC is a leading cooperative dedicated to providing reliable, affordable, and sustainable energy solutions to the East Kentucky region. As a community-focused organization, we value innovation, excellence, and commitment to service in delivering power to our members. Job Overview: As a Live Chat Operator at EKPC, you will be a vital part of our customer engagement team, ensuring prompt and effective communication with our members. Your primary responsibilities include: Real-Time Member Interaction: Engage with members via live chat to address inquiries, provide information, and offer support on a wide range of topics related to our services. Technical Assistance: Provide immediate assistance for technical issues, guiding members through troubleshooting steps and ensuring a positive resolution. Information Delivery: Deliver accurate and up-to-date information regarding EKPC's services, programs, and energy-related initiatives. Problem Resolution: Efficiently resolve member issues within the live chat platform, escalating as needed, and ensuring seamless communication handovers if required. Documentation: Maintain detailed and accurate records of member interactions and resolutions within the live chat system. Member Education: Educate members on energy-saving practices, billing processes, and available resources through the live chat platform. Collaboration: Collaborate with cross-functional teams to continuously improve live chat processes, enhance member experience, and contribute to a positive work environment. Requirements: High school diploma or equivalent; additional education is a plus. Proven experience as a live chat operator or in a customer service role. Excellent written communication skills with the ability to convey technical information clearly. Familiarity with live chat systems and proficiency in multitasking during real-time interactions. Strong problem-solving skills and ability to adapt to a fast-paced environment. Commitment to delivering exceptional customer service. Join EKPC and become a key player in providing immediate and effective support to our members. Apply your communication skills and dedication to customer satisfaction in contributing to the energy solutions of East Kentucky.
...Job Description Overview: ProActive Physical Therapy Specialists is looking for a FULL-TIME Physician Liaison! The role of the Physician Liaison involves cultivating and nurturing strong customer relationships,with a primary focus on physicians and the community...
...GED* Fluency in Spanish or Haitian CreolePrevious experience working in a non-profit or government setting is preferred but not required... ...corporeal and material needs of those it serves with sincere Christian compassion. The activities of Catholic Charities are inspired...
Position Title:Part-Time Faculty, FashionDepartment/School:School of Communication & the ArtsSalary/Pay Rate:$1,167 per 1... ...employment opportunities. Students gain the skills, knowledge and internship experiences within an encouraging academic environment to help...
...background is in life sciences, finance, IT, sales or another area, your skills will play... ...and development offered to our entry level Animal Care Associates is best-in-class... ...challenges. Our client base includes global pharmaceutical companies, biotechnology companies,...
...performing, public charter schools providing an outstanding K-12 education in historically under-resourced communities. We have... ...acceptance rate. Job Description Uncommon Special Education Coordinators are passionate, fierce advocates for their students, who...