Job Description

We are seeking a skilled and customer-focused help desk administrator to join our IT support team. The ideal candidate will have hands-on experience in a Windows Server Environment, Windows 11 support and administration, TCP/IP network security fundamentals, and device management. This role requires troubleshooting complex technical issues, managing system administration tasks, and supporting end-users in a dynamic business environment. Responsibilities: Provide Level I support for end-user issues, including Windows 11, software applications, networking, multi-factor authentication methods, and hardware troubleshooting. Administer and support Windows Server Environments, Active Directory, including user accounts, group policies, and security configurations. Manage and troubleshoot network security and firewall configurations to ensure a secure IT infrastructure. Support and maintain TCP/IP networks, including DHCP, DNS, and VPN configurations. Configure and manage mobile devices (iOS and Android) using Mobile Device Management (MDM) solutions. Administer Microsoft Azure cloud environments, ensuring security and compliance best practices. Manage and maintain Office 365 tenants, including Exchange Online, Teams, SharePoint, and OneDrive. Oversee inventory management for IT assets, ensuring accurate tracking and procurement planning. Support wireless networks, including troubleshooting connectivity issues and configuring access points. Deploy and maintain desktop systems, including imaging and software installations. Administer help desk ticketing systems by managing, prioritizing, and resolving technical requests efficiently. Support printers and multi-function devices, ensuring connectivity and maintenance. Maintain and support SharePoint and intranet environments for internal collaboration. Document technical solutions and procedures for internal knowledge bases. Provide end-user training and support as needed. Collaborate with other team members on projects and infrastructure improvements. VOIP phone system administration. Provide support to other units with evening and weekend coverage responsibilities as assigned by the Director of Information Technology. Staff and Body Borough President and Deputy Borough President as needed. Minimum Qualifications A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities in an area related to the duties described above; or High school graduation or equivalent and six years of experience in community work or community-centered activities in an area related to the duties as described above; or Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above. Preferred Skills Minimum of 2 years of hands-on experience in IT support or helpdesk roles. CompTIA A+ Certification with additional certifications (Network+, Security+, Azure, or Microsoft certifications) are highly preferred. Experience with Windows Server Administration (2016/2019/2022). Strong knowledge of Windows 11 deployment, administration, and troubleshooting. Familiarity with firewall management and network security best practices. Working knowledge of TCP/IP networking, DNS, DHCP, and VPN configurations. Hands-on experience with Azure cloud environments and Office 365 tenant management. Experience with desktop deployment solutions and software imaging. Strong familiarity with help desk ticketing systems. Knowledge of SharePoint administration and intranet management. Ability to manage wireless networks, including access point configurations. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work independently and collaboratively in a team environment. Microsoft MCSA, MCSE, or Azure Administrator certifications. Experience with PowerShell scripting for automation. Knowledge of ITIL framework and best practices for IT service management. Familiarity with remote desktop support solutions. Experience with network monitoring and security tools. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at . Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. #J-18808-Ljbffr City of New York

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