Job Opportunity: Customer Technical Advisor (Italian Speakers) At the moment, Cross Border Talents is looking for Italian speakers to work in Greece. Are you interested in moving abroad? Your Role as a Customer Technical Advisor: Respond and record consumer inquiries/questions raised through free phone lines for customers; Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database; Ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy; Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately; Troubleshoot through the use of open questions, support documents, and system training; Offer recommendations to common problems or frequently asked questions. Requirements for the Customer Technical Advisor: Education: High School Diploma or Higher Language Skills: Native/Fluent Italian; Good level of English, C1; Typing Speed: 20 words per minute Skills: Active Listening, Good Problem Solving Skills, Strong troubleshooting skills Client's Offer: Paid travel expenses; Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations; Possibility to work from home within Greece; Renewable contract of 12 months; Health coverage and private health care; Attractive salary with performance bonus; Working hours: 40h per week = is 8 hours per day / 5 days a week; Greek lessons; Free Real Estate Agency Fee. #J-18808-Ljbffr Cross Border Talents
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