Job Description
OVERVIEW
As a growing MSP, Box Lake Networks is seeking an experienced and detail-oriented Technical Support Specialist Tier II that can manage multiple priorities and follow through on projects to their completion. We are looking for creative thinkers that take great pride in the level and quality of their work and have a highly developed sense of customer service and interpersonal skills. We are looking for individuals that have high integrity, respect for all individuals (customers, vendors, and employees), solid communication skills, and strong critical thinking skills.
The Technical Support Specialist Tier II handles the first and second level support requests that come in from our clients. They are the first to touch a helpdesk ticket and make sure that the issue is handled quickly or escalated as needed while maintaining client communication and satisfaction.
RESPONSIBILITIES & TASKS
SKILLS AND ATTRIBUTES
REQUIREMENTS
PREFERRED
PERKS
CAREER GROWTH
For someone looking to progress their role, the Technical Support Specialist Tier II naturally leads into roles such as: the Senior Helpdesk Technician, Network Engineer, and beyond. We are dedicated to employee growth and want employees to thrive and improve during their time at Box Lake Networks.
Company Description
Box Lake Networks is a Managed IT Provider based near Lexington, KY. For over 20 years, Box Lake Networks has sustained continual growth by building and preserving strong client relationships.
Box Lake Networks is a Managed IT Provider based near Lexington, KY. For over 20 years, Box Lake Networks has sustained continual growth by building and preserving strong client relationships.
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