Role/Job Title - Infrastructure Backup & Storage Admin
Work Location: Wokingham, UK (3days)
The Role
Problem Solving
Organization & Planning
Customer Focus
Communication
Team Working
Methodical and positive approach to problem solving
Ownership and accountability of technical problems to resolution
Your Responsibilities
(Up to 10, Avoid repetition)
Excellent stakeholder management at all levels
Ability to challenge senior stakeholders and say 'no' politely
Leadership qualities: ability to mentor junior personnel and provide guidance on work packages
Ability to work with little or no guidance
Attention to detail in all aspects of the analysis and ability to draw conclusions quickly in a limited timeframe
Ability to balance multiple tasks without a negative impact on quality
Experience of working effectively both individually and as part of highly productive teams in an Infrastructure/Application ITIL-based support environment
Appreciation of business-critical real-time systems
Strong verbal and written skills
Candidate must be able to pass National Grid's background vetting process
Essential Skills / Knowledge / Experience
(Up to 10, Avoid repetition)
Veritas NetBackup installation, support, and management
Implementation and management of HP Enterprise Storage (3Par), as well as management across Nimble and NetApp platforms
Implementation and management of SAN fabrics, switches, and components
Enterprise storage hardware and software fault resolution in HA critical estates
Shell script writing
RedHat Linux v6/7/8/9 experience
Windows 2012/2016/2019/2022 experience
Networking protocols and topologies
Strong skills in verbal and written communication including the writing and reviewing of technical content
Monitoring, backups, and Disaster Recovery
Candidate must be able to achieve SC security vetting clearance
Desirable Skills / Knowledge / Experience
(As applicable)
Monitoring, backups, and Disaster Recovery
Proven customer-facing experience in an IT service role
Proven methodical and positive approach to problem solving
Experience of working effectively individually or as part of a highly motivated small to medium-sized team in an Infrastructure/Application ITIL-based support environment
Experience of supporting business-critical real-time systems, ensuring high levels of availability through direct actions
Demonstration of accountability to see issues through to successful resolutions
Experience of working in 2nd line support; site attendance required
Experience in technically training and mentoring colleagues
A desire to expand knowledge into other domains and think outside of the box
Candidate must be able to achieve SC security vetting clearance
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